Achieve the best shape of you with personalized weight loss from experts you can trust.Join countless patients who've lost weight safely and effectively with Shapely. Here's what you get:1. Monthly video visits with a weight loss specialist2. Convenient app with ability to chat with your provider anytime3. Access to both branded and compounded weight loss medications4. Affordable medication pricing, with compounded semaglutide at just $199/month.5. Evidence-based care led by our Harvard-trained weight loss physician Dr. Justin Zaghi
Shapely (getshapely.com) has 172 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
getshapely.com
Website
getshapely.com
Category
Personal Care
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 76% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company cannot pay to remove reviews or change its score.
Shapely is impressively consistent at…ghosting you.
Shapely is impressively consistent at ghosting new customer calls, managing to no-show twice. Since there are a hundred competitors who actually understand the concept of a calendar, don't waste your time.
Response from ShapelySep 30, 2026
Hi Mike sorry to hear about your negative experience with Shapely. This is very unusual and we’d love to hear more about your experience, also to make sure we have the correct contact information for you. Please give us a call at 424-600-8360
JG
Jennifer G.
If I could rate this less than I would
If I could rate this less than I would, but I can’t had my first consultation this morning. The person was not helpful at all gave me no information about the program other than what the cost was which was going to be $270 a month and didn’t even offer to get my insurance information so that maybe they could look it up and see if it was covered so as I was excited about this appointment, I was really disappointed in the outcome. I would not recommend this company if you’re on a weight loss journey.
Response from ShapelySep 28, 2026
Thank you for sharing your feedback, Jennifer, and we're sorry to hear you came away disappointed. You should have received a thorough explanation of the program, had your questions answered, and been given the opportunity to discuss insurance coverage rather than simply being presented with a cost, even if we didn't accept your insurance. We clearly missed the mark here. We’d appreciate the opportunity to make this right. Please feel free to reach us at [email protected] or 424-600-8360.
EL
Elizabeth
BEWARE!!!
BEWARE!!!! If you have Anthem Blue Cross and you are trying to get GLPs , you must use Vida connected with your Anthem Blue Coss Blue shield, this place took my insurance card and ran it not once but twice they told me Wegovy was covered & it is but you cannot go through Shapely per BCBS or you won’t get this drug covered!!! It is FREE with Anthem Blue Cross if you use Vida health & none of this staff is a provider of both .I had to go to a new provider & pay another co pay & this company should be sued for misrepresenting , insurance fraud & consumer confusion fraud. They want me to pay another 30 when I had to get my meds someplace else due to their incorrect information . They will be sued it’s a scam !! I have been called about 15 times today looking for 30 dollars & no one cares here it’s a factory . Terrible & avoid this place big scam& fraud !!
Response from ShapelyAug 5, 2026
Thanks for the feedback. Unfortunately, insurance can sometimes be extremely complicated. We pride ourselves on navigating insurance and are unique in being able to bill insurance for visits. That said, rarely some employer plans route GLP-1s through a specific vendor, which means the medication is only covered that way no matter who prescribes it. These restrictions often don't surface until a claim is submitted. Please contact us at 424-600-8360 so we can assist you.
VB
Vida B.
My experience with this weight loss…
My experience with this weight loss company was very disappointing.
During my first week using the injection medication, I experienced severe side effects. I felt extremely dizzy, almost as if I were floating, and I couldn’t feel my body properly. I became so sick that I had to visit urgent care several times.
I later discovered that I had been instructed to take 29 units instead of 15 units. My BMI was 30, and that dosage was too high for my body. I experienced severe nausea and tightness in my neck.
When I received my second prescription, it clearly stated that I should start with 15 units. During a follow-up, the counselor admitted that he had made a mistake with my original dosage.
Another serious issue was that the medication caused significant stomach problems. Even after stopping the medication for two weeks, I was still experiencing side effects.
Because of this experience, I requested a refund, but I have not received it to this day. I am considering taking legal action against the company due to the harm I experienced and the way my concerns have been handled.
Response from ShapelyJul 20, 2026
Hi we’re very sorry to hear about your negative experience and have since reached out to resolve this with you directly. Your health and safety matter to us more than anything. If anything remains unresolved on your end, please contact us at 424-600-8360 and we’ll make sure it’s taken care of. Wishing you the very best.
FS
Fraud S.
SCAM/FRAUD
I first contacted the company to begin a weight loss program. They reviewed my insurance and explained to me it would not be covered. they refunded me my consultation fee. I had just started on Medicare. I came back to them two weeks later, at which time I was approved and was sent an email that the initial cost was $49 for the consultation and $99/monthly afterwards for meds and visit. I arranged my first online consultation. At that time, I was advised that Medicare would not be covering the medication and that the monthly consultation fee goes to $100 and the medication is twice what they quoted. I requested another refund.
Response from ShapelyJun 29, 2026
Hi! We're sorry for any frustration or confusion. Our published pricing on our website clearly states that the $49/$99 membership provides access to a weight-loss provider, dietitian, and GLP-1 prescriptions — but the cost of the medication itself is not included in membership (this is noted on our pricing page and in our welcome materials). We also refunded the full amount you paid despite providing you with a consultation. If anything is still outstanding on your end, please reach out to [email protected] or 424-600-8360 and we'll make sure it's resolved.
DG
Debbie G.
No good at all.
No good at all.
Response from ShapelyJun 9, 2026
Debbie, we're really sorry your experience didn't meet the mark — and we'd genuinely like to understand what went wrong. If you're open to it, please reach out to [email protected] or 424-600-8360 and we'll do what we can to make it right.
DM
Debra M.
Application aborted
I am not going to continue with my application. From my initial interactions and a little more research, I do not trust their advertising of fees and also received a reminder by text of a $50 fee for not calling 24 hrs in advance to cancel even though all other communication has been by text and online. Fully transparency from day one I what I expected. Have not found one company that provides that, including this one.
Response from ShapelyMar 23, 2026
Hi Debra, thank you for taking the time to share this. I'm sorry your experience felt that way - that's not the impression we want to make, especially before you've even met your provider.
To give some context: our providers set aside dedicated time for each patient, and we compensate them for that time whether the appointment happens or not. The no-show fee policy exists to help ensure patients show up so that time isn't lost. It's not intended to surprise anyone or create a negative experience. And to be clear, we do not enforce the $50 fee for new patients.
That said, your feedback is valid. Receiving that message before you've even had your first visit, without enough upfront transparency about how our policies work, understandably erodes trust. We're making changes based on your feedback to ensure our communication is clearer from day one.
If you're open to giving us another chance, we'd welcome the opportunity. Either way, thank you for the feedback. It genuinely helps us get better.
MA
MARGARET
I called to make an appointment for…
I called to make an appointment for consultation, explained I don't want to pay for Wagovy, I have UHC, told me to tell consultant I have sleep apnea, they don't check, now I find our, it's a SCAM to rope yoy into paying for it! I am already in debt from PAYING for it and my Meds are done. I lost weight but didn't reach my goal weight. DON'T GET INVOLVED WITH THIS COMPANY,SCAM ! JUST LIKE MOST THINGS YOU FIND ON SOCIAL MEDIA !!
Response from ShapelyJan 28, 2026
Hi Margaret, I'm glad to hear you lost weight and sorry to hear of your disappointment with Shapely. We do offer assistance with getting GLP-1s approved by insurance by working on prior authorizations, but unfortunately some health plans do not approve them despite our very best efforts. While we cannot control what your insurance plan covers, we do offer affordable medication options, including some medications that your insurance may cover. We have requested your information so we can assist you further.