NooshReviews of getnoosh.com

Response from NooshOct 10, 2025

Hi Jenny, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. We understand your frustration. We strive to deliver products that meet our customers' expectations, and we're sorry to hear that this was not the case for you. I refunded you for all 3 pairs of shorts. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshSep 27, 2025

Hi Nancy, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. The confusion in your case stemmed from your inquiry to our team about a return, which is not required if you received a defective product, and in that case, the fact that you did not keep the original package is problematic. Anyway, we refunded the entire item amount, and you should receive it in a few days via your payment method. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshAug 31, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. You contacted us by email on Thursday, August 28, and our team responded with five replies that same day. The difficulty you experienced happened because the email you used in the returns portal was different from the one used when placing your order, so the system could not recognize your details. Once this was clarified with the help of our agent, your return request was approved right away. Your order was fully refunded the next day, on August 29. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshJun 11, 2025

Hi Vivian, We're sorry to hear about your experience, and we truly appreciate your feedback. You initially messaged us on 5/14, stating that you received our tights in Chai despite ordering Leche. Although we can clearly see that you ordered the tights in Chai, Ferry from our team replied the same day with a link to our return portal. Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. The next day, you messaged us that you were having problems with the portal, and Ferry responded the same day: "If the portal is still giving you trouble or you'd rather not use it, I'd be happy to assist directly." For some reason, you did not respond to our message for two weeks and decided to send the package yourself; however, as you mentioned, you sent it to the wrong address. Although we did not receive the products back and found no errors in the process, I requested that the team fully refund you for this order. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshMar 30, 2025

Hi Sabrena, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. After looking into your case, we noticed that the damaged product was our Play Gloss. It's more sheer, much softer, and requires a little more caution, but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshMar 19, 2025

Hi Hannah, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. After looking into your case, we noticed that the damaged product was our Play Sheer. It's more sheer, much softer, and requires a little more caution, but is our best seller as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshMar 12, 2025

Hi Kiley, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Our return policy states, "Once your return is received and inspected & if everything adheres to our policy, your refund will be processed and applied to the original method of payment." Unfortunately, upon inspection, our team found that your returned item was marked as dirty/damaged. As a result, we are unable to issue a refund in accordance with our return policy. Nonetheless, as a one-time courtesy, our customer service representatives offered a replacement several times. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. If you have any further questions, please contact our support team at [email protected]. Yours truly, The Noosh team