NooshReviews of getnoosh.com

Response from NooshNov 5, 2025

Hi Sara, We're sorry to hear about your experience, and we truly appreciate your feedback. We definitely missed the mark in your case, and this is not the experience we strive to provide to our customers. We have refunded you for the incorrect item we sent and sent you a gift card for your next purchase, hoping that you will be generous enough to give us another chance to provide you with the complete Noosh experience. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshNov 1, 2025

Hi Lilly, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our team will contact you to ensure you receive a replacement as soon as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 30, 2025

Hi Barbara, We're sorry to hear about your experience, and we truly appreciate your feedback. Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. We are sorry you had trouble with our return portal. We have refunded you for all of the items you requested to return. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 26, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 23, 2025

Hi Jeannette, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I noticed your first order was the incorrect size, and we replaced it for free with the correct size. You can do the same through the warranty portal, and we'll send you a free replacement. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 21, 2025

Hi Leah, We're sorry to hear about your experience, and we truly appreciate your feedback. Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our customers can return or exchange according to our return policy using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. Despite our policy, you were offered a free replacement for the damaged product. You used our returns portal to return all undamaged items for free and received a full refund for them. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 18, 2025

Hi Debra, As you are aware, your second order was not sent because we sent you several emails to ensure we had the correct address before sending your replacement order. After following up with you a few times, you responded, and the order has now been sent to you. We hope you can provide an update on your experience based on these findings. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 18, 2025

Hi Deborah, We are sorry to hear about your experience, and we sincerely appreciate your feedback. We strive to deliver service that meets our customers' expectations, and we're sorry to hear that this was not the case for you. I refunded your initial order because we do not want to charge you if we do not deliver the promised experience. I also sent you a gift card so you could order the items you wanted. I hope that this time we can provide you with the perfect experience that we strive for with all of our customers. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team