Susan W.
Great product ruined by bad delivery
As they have asked me twice to review, I will go ahead. I have not received either parcel. I was hoping to have these for Christmas Eve, Christmas, and Boxing Day outfits. The 2-5 business day estimate doesn't take into account the fact that they use cheap last mile delivery drivers. It's been 9 business days, of which the parcels have actually been in my home city for 5. If these do not arrive by NYE, the whole lot goes back and I won't order from Noosh again.
Response from NooshDec 28, 2025
Hi Susan, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by Fedex, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. After reviewing your case, it appears that the carrier lost your package. We have already sent you a replacement along with a gift card to apologize for the inconvenience. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team