NooshReviews of getnoosh.com

Response from NooshDec 1, 2025

Hi Jaclyn, We're sorry to hear about your experience, and we truly appreciate your feedback. As a returning customer, you should already know that what you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our team will contact you to ensure that the warranty process goes smoothly and that you receive your replacement as soon as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshNov 23, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect -we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our product quality is only improving as a result of a very strict development process that produces better products and an improved quality assurance process. The number of complaints and returns speaks for itself, and there is a significant downward trend. Our customer service team will contact you to ensure that all damaged items are replaced immediatly. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshNov 4, 2025

Hi Joann, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our team will contact you to ensure you receive a replacement as soon as possible. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 23, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our Play Gloss is more sheer, much softer, and requires a little more caution but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshJul 10, 2025

Hi Carly, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 1% of customers return our anti-chafing pants for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. In your case, even though you did not provide a photo of the damage, our team immediately offered you a courtesy replacement. The specific item was out of stock, and when you mentioned that you only wanted this shade because it matched your Bandeau, our team placed a special order from the factory that arrived expressly for you. If you only gave us the chance, we could inform you that it will be shipped to you this week. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshApr 18, 2025

Hi Azia, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Please do not hesitate to contact our customer service team at [email protected] if you were unable to resolve any issues with our portal. They will take care of any problems right away. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshApr 1, 2025

Hi Shannon, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. We have a wide variety of products. Some of them are more sheer, much softer, and require a little more caution. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshMar 8, 2025

Hi Karolyn, We're sorry to hear about your experience, and we truly appreciate your feedback. Designing excellent products is our top priority, and we are disappointed to hear that we fell short. We contacted you to better understand what caused this negative experience (it could be incorrect sizing or a defective item) and to refund you for this item. We will work together to find a better fit for you, and we are confident that your experience with our tights will improve. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team