NooshReviews of getnoosh.com

Response from NooshJan 4, 2026

Hi Meganne, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. After looking into your case, we noticed that the damaged product was our Play Gloss. It's more sheer, much softer, and requires a little more caution, but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. I asked the team to refund your Play Gloss purchase and provide you with a gift card so you could try other products to find the best one for you. We would be thankful if you would give us another chance, and we are confident that once you have found your Noosh, you will never look back. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshDec 21, 2025

Hi Marilyn, We're sorry to hear about your experience, and we truly appreciate your feedback. "Almost Perfect" is simply not enough for us! What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. Our Play Gloss is more sheer, much softer, and requires a little more caution but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 31, 2025

Hi Julie, Thank you very much for your feedback. As you can see in the comments below, we are not trying to hide our return portal in any way. Our customers can return or exchange using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. The link is available on our Shipping and Returns page, our FAQ page, and you can get it right away by asking our team via live chat. If you encounter any problems with the portal, our customer service team is available to help you via live chat or email. We do not believe that hiding the return and exchange process is beneficial because it moves us closer to our goal of 100% satisfied customers. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 26, 2025

Hi Natalie, We're sorry to hear about your experience, and we truly appreciate your feedback. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the durability of our products—less than 3% of customers return for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. After looking into your case, we noticed that the damaged product was our Play Sheer. It's more sheer, much softer, and requires a little more caution but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 19, 2025

Hi Judy, We're sorry to hear about your experience, and we truly appreciate your feedback. As a returning customer, you know that you always have at least 30 days to return or exchange products, so you can order and choose the best color for you from our wide range of shades. Our customers can return or exchange products using our returns portal (https://getnoosh.com/a/service/returns). Submitting a claim through the portal takes less than two minutes, and the customer receives a shipping label immediately after entering their information. If you want to replace the products you ordered or have any questions about our catalog, please contact our customer service team using the chat on our online store. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 20, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. We tried to contact you to assist you with a warranty request; please check your email and respond. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshOct 20, 2025

Hi Alisa, We're sorry to hear about your experience, and we truly appreciate your feedback. Our customer service team contacted you and sent you a replacement item. What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshMar 13, 2025

Hi Ally, We're sorry to hear about your experience, and we truly appreciate your feedback. We noticed that the product that was damaged was our Play Sheer, not the Play Opaque. It's more sheer, much softer (as you mentioned), and requires a little more caution, but is our best seller as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique. Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team