Michelle M.
Awful service and returns!
The customer service was so bad I returned my full order. It makes sense that it’s hard to color match- ok so I returned. Then the size I ordered came back in the right color but wrong size. When I tried to exchange I couldn’t get the original purchase price. Each return requires an email to customer service. They claimed I bought on Amazon- I didn’t, and then more email follow ups were necessary. Nightmare. To top it all off: Each return is made visible where ever you go/ so creepy UPS guy had to ask me which nipple covers I was returning by pointing to the picture. I can’t believe a business could be so poorly run!!! I can’t even speak about the product… I couldn’t get past the horrible “service.”
Response from NooshJul 30, 2026
Hey Michelle, Thank you for sharing your feedback with us. As we discussed in our emails, we completely agree that your experience should have been much smoother, and we appreciate you giving us the opportunity to address it. We’re glad we had the chance to connect directly and make things right! Your correct replacement is already on its way to you, and your order has been fully taken care of, we are confident when you try them on, you will love them. Most importantly, we take your feedback to heart. We are actively working across our teams to refine our support process and portal experience so we can continue improving for our customers.