April H.
Poor quality and customer service
Expensive and was hoping for sheertex quality... unfortunately, no. Poor quality (runs and tore the first wear) and when I asked for a replacement, customer service got back to me quickly and then ghosted for 12+ days after I sent photos and my order number. I emailed customer service twice with no reply. DO NOT WASTE YOUR MONEY!!
Response from NooshMar 1, 2025
Hi April, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Although tights are naturally delicate, we’re proud of the durability of our products—less than 3% of customers return for a refund! While we always encourage careful handling, we understand that things happen and often offer replacements because we want you to fully enjoy the Noosh experience. Following a thorough review of your case, we discovered that you reported on two items that were damaged after you wore them a few times. To ensure you can have the full Noosh experience and to make you a satisfied customer, 2 replacement pairs were shipped to you and delivered on January 16th. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. Yours truly, The Noosh team



