NooshReviews of getnoosh.com

Response from NooshMar 1, 2025

Hi Nicole, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you requested to exchange some of your items while returning others for a refund. You used our warranty portal to replace your items and received new ones a few days later. For the items you wanted to return, we share with you a free shipping label that you used to send us the items back. After we received your package, we wanted to refund your money, but at that time you had already disputed the charge with your bank and prevented us from refunding you. After your dispute was rejected by your bank, we refunded you in full for the returned items. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from NooshMar 1, 2025

Hi Jennifer, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you requested to exchange some of your items while returning others for a refund. You informed us that you had a hole in one of the products after wearing them a few times, so we immediately sent you a new pair, which arrived on 1/21. Ferry and Rhonfda from our customer service team emailed you a couple of times (2/14, 2/10) about the items you wanted to return and asked you to process a return through our return portal (https://getnoosh.com/a/service/returns) so we could refund you the full amount of your items. For some reason, you decided not to. We contacted you again today to ask if you still want to return the items for a refund. As always, returns are free, and you can request a refund in less than 2 minutes using our portal. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from NooshMar 1, 2025

Hi Jillian, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. After conducting a thorough review of your case, we discovered significant delays in processing your refund, which is inconsistent with our customer service standards. We cannot apologize enough for the delay. I ensured that the refund process was completed and that you received your money back. I would like to apologize again and thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. We appreciate your time If you have any further questions, please contact our support team at [email protected]. Yours truly, The Noosh team

Response from NooshFeb 22, 2025

Hi Sarah, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. Although tights are naturally delicate, we’re proud of the durability of our products—less than 3% of customers return for a refund! While we always encourage careful handling, we understand that things happen and often offer replacements because we want you to fully enjoy the Noosh experience. We requested additional information about your order, but received no response from you. We’d love the opportunity to make things right. Please reach out to our support team at [email protected] with your order details so we can assist you further. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time and hope to resolve this for you as soon as possible. Yours truly, The Noosh team

Response from NooshMar 1, 2025

Hi Tayla, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you initially requested to return 3 items for a refund. Our customer service shared with you a free shipping label, and you returned your items. Once the items got back to us, we refunded you for the full amount. The fourth item has been worn and damaged. To ensure you can have the full Noosh experience and to make you a satisfied customer, a replacement pair was shipped to you and delivered on January 13th. Nonetheless, we discovered significant delays in processing your refund, which is inconsistent with our customer service standards. We cannot apologize enough for the delay. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from NooshMar 1, 2025

Hi Saloni, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you requested to return items for a refund. Our customer service team provided you with a free shipping label, and you returned your items to us for free on 1/16/25. Once the items got back to us, we refunded you for 3 of the 4 items sent back. The fourth item has been worn and damaged. To ensure you can have the full Noosh experience and to make you a satisfied customer, a replacement pair was offered to you before you sent the damaged item back on 12/31/24. Nonetheless, we discovered significant delays in processing your refund, which is inconsistent with our customer service standards. We cannot apologize enough for the delay. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from NooshMar 1, 2025

Hi Vanessa, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you requested to return items for a refund. Our customer service shared with you a free shipping label, and you returned your items. We refunded you in full once the items were returned to us. The item you kept was reported by you as worn and damaged. To ensure you can have the full Noosh experience and to make you a satisfied customer, a replacement pair was offered to you on 12/27/24. Submitting a claim using our warranty portal (https://getnoosh.com/a/service/warranty) takes less than 2 minutes, and usually the replacement pair is sent the same day. Nonetheless, we discovered significant delays in processing your refund, which is inconsistent with our customer service standards. We cannot apologize enough for the delay. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team

Response from NooshMar 1, 2025

Hi Jenny, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. After conducting a thorough review of your case, we discovered significant delays in processing your refund, which is inconsistent with our customer service standards. We cannot apologize enough for the delay. I would like to apologize again and thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. We appreciate your time. If you have any further questions, please contact our support team at [email protected]. Yours truly, The Noosh team