GetmyboatReviews of getmyboat.com

Best boat booking platform!

As a boat owner and provider of my services through the get my boat app. I have to say my interactions with those at get my boat have been far from pleasing. Any concern ever voiced as one of their customers, get responded with arrogance and the angle of, if you don’t like it don’t use the app. Boat setter is where I’ll be posting my boat from now on. Along with utilizing my website. These guys don’t care about boat owners and without boat owners they have nothing. Response to their bogus response: This has nothing to do with any violations. There was only one time that someone requested info that wasn’t allowed and that I wasn’t aware of. You would never suspend an account over 1 violation and that happened years ago. So don’t pretend like that’s what this is about. I can gladly share Doug’s arrogant emails today if you would like? I was the number 1 rated/rented boat on GMB on the 2nd largest lake in DFW. Until I PERSONALLY requested to be removed today. This was after Doug the apparent “VP of sales” made multiple comments hinting towards the fact that they can just get rid of me if I don’t like the recent updates. Updates in which do not have boat owners best interest in mind. Concerns have been brought up multiple times about the fact that boat owners are only given the first name of the potential renter. We are expected to blindly put our boats on the water based on a first name. Then you recently added the instant book feature, where boat owners are expected again to put their boats on the water not knowing a thing about the people wanting to rent. Please tell me how that has boat owners and the risk they take in mind? Do you know how many 19-23 year olds wanting to rent my boat to drink and party on it?? Do you really think an instant booking feature is good idea in these scenarios? Absolutely not, but get my boat is only worried about revenue. The entire 3 years I’ve been on the platform change after change is made to create more revenue for themselves and more risk for the boat owner. The features they constantly add gives less info to the boat owner, more risk, and less criteria for renters to be vetted to make sure someone won’t be in danger. Please share the records you have of my “multiple” violations and then share my number of rentals, reviews, and top spot when anyone looks for a boat rental on the east side of Dallas. And then I’ll share Doug’s emails if you want to put it all out there. What a joke of a company/response. Do better GMB.

I have used GetMyBoat for excursions for the last three years. The app is extremely easy to use, and the dialogue it initiates between myself and the boat owner is superb and extremely useful. The boats in their inventory can handle any type of trip that I need. The captains of the boats are knowledgeable, friendly and accommodating. They have tailored our trips around what my family likes to do. We will continue to use GetMyBoat for all of our charters.

Accurate description. Quick responses. Straightforward payment process.

Amaizing APP and Amaizin costumer services. I'm a owner and have 5 year working together whit this company. THANKS VERY MUCH

Best app to book a boat, probably the lowest fee in the market, Customer support always a phone call away Any day. Very happy with my relationship with GetmyBoat. Highly recommend.

Such friendly, professional and helpful staff! The yacht was beautiful and we thoroughly enjoyed our cruise around Miami!

Updating my review after receiving a partial resolution from the staff at GetMyBoat. Original experience details: in September of 2021, I used GetMyBoat to book a charter for a group of 10 people to celebrate a birthday. I originally wanted to book a 2-hour trip, but found a third-party listing that offered complimentary use of paddleboards for bookings over 4 hours. So, I booked for 4 hours. Long story short: come the day of our trip, the weather was unfortunately very windy, and when the captains took us out of the harbor, the waves were so choppy and nauseating that we decided to return to the harbor almost immediately which we continued to circle for the rest of our time (about 3 hours). Not sure why we didn't get to enjoy the water or the paddleboats in the harbor, but seems like it may have been a communication issue. After the trip, I attempted to resolve this poor experience where I essentially didn't get what I paid for (over $2,300). I tried first with the third-party boat owner but got nowhere, so then I tried to file a complaint with GetMyBoat after. They told me that I had passed their deadline to submit a complaint, but I didn't even know there was such a short window of time, something like a few days, to submit a complaint. Even though I explained to the rep that I had tried to resolve the issue with the boat owner first which is why I missed their deadline, my conversation went nowhere and eventually they stopped replying to my emails altogether, leaving me feeling frustrated. It wasn't until I posted a review of GetMyBoat here that they took my issue seriously. I appreciate the action they've taken now, but due to my bad experience as well as the difficulties one may encounter with third-party listings on their site, I likely will not use GetMyBoat again in the future.