Jill B.
Boat Owners Need Customer Service Training
was very excited to find boat owners in my area with their boats for rent. Unfortunately, neither boat owner responded after 24+ hours. Tried to call customer service for help and nothing happened. Will not use this site again. Useless.
Response from GetmyboatJul 14, 2023
Hello Jill, We are disappointed to learn that this has been your experience. We agree that boat owners should be much more responsive, and the truth is that most are. Boat owners on our platform know that their response rate directly impacts their ranking on the platform. We take the matter seriously and will suspend or remove boat owners with poor response rates. Our records indicate that two boat owners were contacted regarding the reservation inquiry. The account holder contacted our team when you did not get a response, and our team contacted both, which prompted one of the two to respond the same day. Unfortunately, the account holder declined the offer the boat owner presented, indicating you had booked with someone else. The boat owner who failed to respond was suspended, and their listing was removed. We do hope that you will consider using our platform again in the future. If you find listings of interest, our support staff would be happy to help connect you with a responsive boat owner who values excellent customer experiences. Regards, GetMyBoat Customer Support



