GetmyboatReviews of getmyboat.com

Communication was key when in an area unfamiliar and we experienced that. GetMyBoat app made the process very easy. Will be using again when travelling.

Dusty was great to work with. Very honest and very thorough with his walk around and explaining the vessel and how it operates.

Hired a boat for 4 hours out of San Diego and then had it cancelled on me at the last minute. However GetMyBoat automatically processed the refund back to my credit card. I was able to find another boat out of Dana Point that worked for us (we’re about half way between the two locations) for the same date and time and rented that successfully and had a good time on it.

1st time user. Platform provided a good sense that my payment was safe and renting from an individual (rather than a marina) was good option. It went perfectly. Excellent communicaion with owner. Very accomodating.

After alot of back and forth with Kevin from San Diego on his 2022 yeamaha Jet Boat, i had agreed to rent it for 4 hours (within the 24 hour window) After two hours, I had realized i booked it over a mandatory football practice (some of you know how that goes). I promptly apologized and asked to reschedule or refund my $430. The owner, Kevin said he completely understood as he has a son in baseball but NEVER actually rescheduled my service NOT did he refund me. I had reached out for almost a week and he said he was doing everything he could which was absolutely nothing. Now he refuses to respond. Basically, i lost $430.00. This is extremely unsat to have these types of owners on this app.

I'm sure a lot of people have positive experiences with this app, but it really depends on the quality of the person you're renting with, since the site does not allow written reviews to be posted. I scheduled a rental with someone who had 250 reviews and over 4 stars so I thought I was in good hands. He barely communicated up until the time of departure. Our group arrived at an abandoned house, he did not pick up my calls until he replied via text saying the boat needed to be towed and he was "looking into it". After that the last message he sent was to "go ahead and cancel". When calling GetMyBoat customer service, it would go to a personal voicemail. The call quality is poor and it feels like an unprofessional setup - as other people put it, "bare bones" company.

I guess it’s like airbnb. You can have one amazing experience and then a dud. Well our 1st is a dud and maybe it’s just the owner we booked a boat with in Lake Tahoe “Mike” his communication was quick and then it went to zero. He just canceled our trip 24hrs before, stating he is booked. Yes he booked with me. Some of these boats are on multiple sites, so I assume some of them take the highest rate. Sucks because we already agreed to his rate and were billed a confirmed. Hoping for a speedy full refund. FYI, same thing happened with “Cody” in Lake Tahoe but on the Boat Setter site. He at least canceled 3 weeks before our vacation. Both Boatsetter and GetmyBoat had excellent customer service and credited my card. They wanted to give me a credit with Boatsetter and GetMyBoat but I told them no and my card was credited.

I chartered a 4 hour 45 foot boat off Waikiki for 5 hours with Tony Black, who has sailed most of his life. Super fun, safe and the 6 of us loved it! I highly recommend him!