Luna Physical TherapyReviews of getluna.com

I am having an absolute amazing experience with Luna. I love that they can deliver services inside of the home.

Dom Gomez is the best therapist ever. His knowledge of tendons, muscles & treatment of ailments is terrific!!

While this is a great concept, the execution is terrible. You are matched with a PT without knowing their availability in advance, but are told you schedule following sessions directly with the clinician. The first time in May, the original provider quit after four sessions. It took almost two weeks to get another, and he was only available after his day job on the evening when I'm normally cooking dinner for my family. Second round in November no better. First sessionfound out the clinician only works for Luna 1xa week, when I'm supposed to do 2x. It took me two weeks to get the first session so I went with him. He quit right after Christmas, and Luna says he should have contacted me. I found out when he missed a session that Luna had set and confirmed. In short, Luna offers the platform and billing, checks credentials, but that's it. It is total gig economy service with no management. If you don't mind having little control over when you get appointments, with whom, with no follow up when someone quits and you have to start all over with another provider...Luna is for you.

I have a spinal cord injury and CRPS I am in desperate need of manual therapy. I tried to schedule, but they don’t do manual therapy. They clearly discriminate against people with spinal cord injuries and CRPS as they won’t schedule patients with this condition needing manual therapy.

If I could give this company a -10 rating I would. When I called and spoke to someone they told me my area they serviced. I was told to call and confirm about a week before service was to take place. When I called there was no record of my appointment. I spoke with 4 different people and guess what my surgery was Sept. 29th and my appointment for October 3rd is still showing waiting on confirmation. These people did nothing but mislead and lie to me. Not a business I want to deal with.

I had Sofia as my therapist post TKR surgery. She was prompt for every visit. On her second visit she found my calf tight and she my temperature and blood pressure. She took and quickly sent it to my surgeon. That quick a tion saved me from complications because the ultrasound detected DVT. I am on blood thinner and my recovery is going very well. Her exercises helped me greatly. Grateful to her.

Hello, I have just called your customer service line I spoke with a customer service agent she was telling me to let her speak twice I got into an agrument with her which I said two bad words and hung up because I felt it was of no help. I called again and explained to a new agent I had a meeting and have been having covid symptoms I work from home, so he was nice enough to waive a $90 rescheduling fee. I wasn't able to even finish talking to the prior agent. I had a manger Danny call me back saying he decided not to waive the $90 fee because of my interaction with the first agent. I told him I felt he was calling me a liar and putting into question my health reasonings which I did not appreciate. I really needed this therapy I cannot believe a manager would call and take this personal when this is a business transaction. Covid symptoms would be a valid reason not to charge someone. I do not want to expose anyone because regardless that is wrong for me to do. Please help me find a resolution. I don't want to go back and forth and as I told danny from the first call I should have reacted better, I am just shocked on the way he was treated me being very condescending.

I signed up with Luna through their app, at which time they collected my insurance information etc. The app clearly said that they were in network with Aetna, so I booked a first appointment in app. I then received an email saying that I had to call to confirm my insurance and actually set up an appointment. Okay...... I already input my insurance information and I thought that I made an appointment, but I called in. They then told me that my insurance was not in network with them and that what I had put in was an appointment request and they did not know if they would have someone available. This was a big waste of several days of my time when I could have been starting PT already. Don't gather my information via an app and then make me call you on the phone so that you can tell me that your business is a fraud.