GetlabsReviews of getlabs.com

WARNING! If you use your mobile phone to make an appointment for a lab visit at Labcorp, be careful that you DON'T SELECT "Getlabs". Getlabs is contracted with Labcorp to provide home visits in lieu of you going to the Labcorp location yourself. It is confusing and frankly underhanded how they insert themselves into the process, and they charge an upfront fee of $99.00. Most people have insurance that covers lab fees and do not have to pay anything. However, once you make an appointment with Getlabs, they surprise you with a visit to your home from a person who is supposed to take your blood, etc. And, should you happen to not be at home (perhaps driving to your Labcorp location for the appointment you thought you made), they will keep your $99.00. Should you want to schedule another appointment with them, they will charge you ANOTHER $99.00. When I became aware that a person was actually going to come to my house to perform my lab tests, I canceled the appointment that same day (within an hour of selecting the wrong app button). Then after requesting to speak with a supervisor the next day, a supervisor, named Josh, called me and apologized for the confusion and promised that he was processing a full refund for me as we spoke. It has now been over 2 weeks since my refund was promised and I have not received a refund from Getlabs. Update - I just received a call from a Getlabs representative named Kay who told me that Josh had apparently failed to press a "refund key" so that is why my refund did not process. She said that she was doing that today and that my refund should arrive in approximately 5 days. We'll see. Nonetheless - I urge anyone considering using Getlabs to NOT use them if they have insurance that includes their lab fees. Getlabs has simply found a way to take money, mainly from seniors who don't know any better, and Getlabs doesn't want you to know this. UPDATE: 8/25/25 -- The refund that was promised on 8/5/25 was finally processed on 8/20/25. My Trustpilot review and a call to the President of Labcorp (the company Getlabs is contracted with) helped instigate the refund. I still do NOT recommend using Getlabs.

DO NOT USE THIS COMPANY! Took my labs and 8 days later—still nothing. There’s no way to speak to a real person; you’re stuck with a useless chatbot or canned email responses. They claim my labs were delivered, yet Labcorp has no record, there’s no claim with my insurance, and they refuse to provide any real information. To make it worse, they won’t issue a refund, so now I’m disputing the charge with my credit card. Hands down, the WORST company I’ve ever dealt with. UPDATE: They are also liars since they claim my specimens were delivered and results were sent to my Doctor. I spoke with my doctor's office, LabCorp, insurance, and all have verified that no labs were received nor results

I would give zero stars if I could. I scheduled an appointment online , received confirmation and two reminder emails and then the phlebotomist never showed up in the two hour window that I was scheduled for. I couldn't get anyone on the phone or the virtual chat to find out why no one ever showed up. 25 minutes after my appointment I received a phone call that they were running behind at that someone was headed out to my city. I was already almost all the way to work. I asked for a refund and was told that I would have to go in and cancel the appointment, to which I told them that was ridiculous and I was going to file a complaint against them with the BBB. This is terrible customer service! I did get an email saying that my appointment was canceled and that I could expect a refund in 5- 10 business days, also ridiculous, there is no reason a refund should take that long to post. I wish I had read the Yelp reviews before booking with this company, what an awful experience! Now I still have to book with someone else, further delaying the processing and results of the blood work I need done. In response to the Getlabs response, I didn't hear from them until 7:25 am after I had already reached out to them via online chat, which was off line and I had to wait for a follow up response. Running late and notifying a customer is one thing, but that never happened. Again I scheduled an appointment with a 2 hour window!!!!! Waited for 2 hours for someone to arrive and contacted the virtual chat at 7:01 am to which I did not receive a response until 7:25 am that they were running behind and someone was headed to my city. If you choose to book an appointment with them, block off an entire day, because you will likely need it!

I had two appointments and both appointments the technicians didn’t draw enough blood. The first technicians left big bruises in both of my arms. My labs that were super important were delayed 3 weeks because of this. No phone number to call and they can take up to two days to call you back.

I scheduled a 2 hour window appointment between 11 and 1. I received a message that the phlebotomist would arrive at 12:03. When they hadn’t arrived by 12:30 I contacted their customer service. They called to say they would arrive by 1pm. At 1:20 I contacted customer service again. They said they would get back to me but no one did. I contacted them again at 2pm and never heard back.

My lab draw was cancelled due to not fasting, however, I did not get instructions to fast. I have wasted time and money to get this done, and now I am getting a message that I do not have my lab order despite the original appointment having the lab order. This is extremely frustrating and there is no phone number to call to get this rectified! Terrible

Completely incompetent people with no regard for clients They never bothered to cancel an apointment so stood me up, then because they have no actual phone service you have to leave a voice mail and if they get back to you they get back to you, or you can ask by internet and they may or may not get back I started a chat and nobody ever responded Absolute indifference to people with medical conditions or in need of home draw. They said they rescheduled but refuse to confirm it and even labcorp twice today contacted them for me and they didn't even reply to labcorp. I feel they intentionally, especially a rep named Faye was intentionally I think trying to be abusive emotionally as she replied with about a dozen emails to me and not one answered the one question I had, are you coming or going to stand me up again and so I replied the last time yes or no, its not hard and I think some of them just get off abusing people who have medical conditions. Two calls also I made to them weren't returned..literally as I'm writing this Lindsay from get labs called and confirmed the appt which Fay on about 12 or more occasions refused to do for whatever her cruel reasons are, I think some people just get off or get a feeling of power or joy in that monent they abuse someone. Its been 2 days of absolute horrific problems with get labs and I'm hoping Lindsay is correct. On a side note quest also has people to do home draws as well if you're being abused by get labs employees also. They replied to this review saying they want more information, how much more can I say and his many people has Faye abused on July 2nd? Perhaps checking her interactions the evening of July 1 and the dozen or so to me July 2nd? Its nonsense they care, they just don't want truthful reviews out there

Writing on behalf of a relative: they didn’t give the lab the paperwork, so she didn’t get the results. Now the lab is saying the blood isn’t viable so it needs to be done again. GetLabs wants to come out again for free rather than refund it. We don’t trust them not to lose it again. They wouldn’t let us send it to them the paperwork either. The tech who came didn’t seem to know what she was doing and couldn’t get the tourniquet on right or anything.