GetlabsReviews of getlabs.com

I was scheduled for a mobile phlebotomist appointment today on 12/29/25 and took the entire day off of work as part of the Geviti health service. I was notified via a voicemail late last night that "due to unforeseen issues they had to reschedule my appointment" and changed my appoint to tomorrow without even speaking to me. I won't even be home tomorrow, and they didn't even leave a phone number to contact them back, nor did they email me. This is a REPEATED issue with this company that has occurred before with Grail also. They cancelled that appointment 4 different times in a row before I finally just gave up and went to a lab location in person. myself. They are absolutely horrible, cancel last minute with no regard for their customer's time. I am beyond frustrated with this company and want a full refund.

Booked an appointment for fasted labs, they kept delaying the case and eventually I got a text saying they were on the way. They then canceled the appointment and offered me a credit to re book. They told me they cannot offer me a refund so I disputed with my credit card company. They then contested that by saying I was a no show.

Terrible. I used them three times and two of the times they were a no-show. The last time I had three orders for them to fill and they only filled one of them despite the nurse not saying anything about it. Upon my initial complaint, they claimed that it was due to a lack of blood flow. However, the nurse never mentioned anything about that, and the nurse took all three paper copies of the lab orders with her, which is strange if they were only intending to fill one of them. Then later, they asked me to fill out some sort of complaint form, but I never bothered because by then it was clear that they weren’t intending to rectify the situation..

I had good luck with this company a few years ago. The past several times I have booked, they haven't shown up or haven't contacted me as they say they will. People depend on this service when they are not able to get around. Maybe some areas are better, but in Massachusetts, they are not dependable.

My Dr’s appointment was Wednesday Dec 3rd Dr appointment & the earliest labcorp appointment was on Monday Dec 1st but my wife said GetLabs could come to my home on Friday Nov 28th, no indication that I would have to wait exactly 1 week to get results. There is no way to contact GetLabs except email & hope for a response. I got my lab results after my doctor's appointment. Blood was collected on a Friday Nov 28 & my doctor's appointment was Wednesday Dec 3rd , results popped up in my hospital charts Friday Dec 5th in the afternoon but not my LabCorp account profile so I can't see historical trends and Data comparison. The entire experience defeated the whole purpose of using this service. I could have just taken the Monday Dec 1st appointment at Labcorp because I now know that I would have gotten my results on Tuesday the 2nd as my wife did as she went directly to Labcorp for her bloodwork & got results in her Labcorp chart in 1 day. There was no clear indication that using this service would take at least a week to get results & there is no direct way to contact this service & when I emailed them twice about my results & they finally did respond to 2nd email on Dec 4th as seen below. "Thank you for contacting Getlabs. We do not have access to patients' lab results. We recommend reaching out to your provider or the processing lab for information on your results. You can also view your patient portal for the appropriate lab:" In my opinion , this does not cut it & the turn around time is crazy slow but I will say the the person that came to take the blood and urine sample was On time, courteous , professional & I though the whole thing was convenient at the time but after this experience, I will definitely not be using this service again. I would not recommend this service unless you are completely unable to leave your residence, otherwise , go directly to the lab as the convenience of having someone come to your home will eventually lead to many other inconveniences.

Canceled 1 hour before visit which had been scheduled a week earlier, paid for, and lab orders OK provided, received an acknowledged. Unprofessional and unreliable — not good attribute for a business that is selling convenience and reliability. I would find another business to provide this much needed service.

UPDATE - To Get Labs credit, they reached out to me after seeing my review and let me know that my experience certainly does not meet their service delivery standards. They assured me that they would contact the supervisor of the technician that provided the service to ensure this would not happen again. They also refunded my money. Thank you for doing that. Perhaps in the future, I will try again and see if I have a different experience. 1. Technician walked into my house stinking of cigarette smoke 2. I had two physicians that requested lab tests. I submitted both orders to GetLabs online when I signed up. Technician was completely unprepared and initially asked me to print out the first physician order, which I submitted online, which was 24 pages. The technician then asked me to print out the second one which was another 28 pages of printing! 3. The technician had to stick needles into three different spots on my body to get the blood that was needed. 4. The only submitted the blood for one of the doctors orders. The second one they didn't do, which I specifically told her was the ones I needed done. So, I paid the money for nothing. 5. there is no way to speak to a customer service representative on the phone. They have BS AI customer support e-mail/chat. DO NOT USE!!!!

Would give a zero if I could. Tried for the first time. Uploaded all lab requests. When tech came she hadn’t printed them out so I gave her a printed copy as well and now my mom has to cancel a nephrologist appointment because you’ve lost the request for the kidney panel Now quest is claiming blood was never drawn for a kidney panel which was the critical test despite clear orders for one. I want a refund but absolutely no way to get ahold of a person They keep emailing me absolute garbage instead of reading my helpdesk complaint. Getlabs please get employees with an iq over 70 if you want to stay in business. This is 100% your fault