GetlabsReviews of getlabs.com

While the mobile technician was professional and the draw itself was seamless, the administrative backend between LabCorp and GetLabs is a "black hole." Despite providing my insurance to both parties, my info vanished despite providing it to both companies at the time of registration. More concerningly, my lab appointment and order never appeared in the LabCorp portal, despite the initial request to schedule labs from LabCorp. How ironic. By law, patients must have access to results at the same time as their physician, yet I have no results from LabCorp - it's like I never had labs done. Both companies have been finger-pointing each other rather than solving the issue. This partnership lacks basic coordination and ignores the customer experience. I will not be using GetLabs again. If you value your time, transparency and billing accuracy, stay away from this "partnership". I won't be paying for "black hole" service. To be clear GetLabs asked for insurance to be uploaded and states they will provide it to LabCorp. Uploading it to both LabCorp and GetLabs was done. Both entities are a black hole in this regard. While I appreciate GetLabs reply, your agent specifically told me she saw my insurance in your system but for some reason she was unable to open it, and submitted a ticket to IT. The reality is the partner between GetLabs and Labcorp needs improvement. I’ve already reached out to GetLabs and accountability was avoided and issue not resolved. I made you aware that I would be writing a 1-start review and your response was nonchalant.

labs are missing no way to get through to someone. person who came to get blood was clueless about process and GAVE us wrong info. STAY AWAY

I've used GetLabs for two years without an issue. This week is a nightmare. I was scheduled for Saturday and the tech was no call no show. Someone called me later in the day to apologize and reschedule for Tues. The tech came and couldn't find a vein after numerous sticks. He left with a urine and told me someone would call me to schedule a more experienced tech. No one called. I've been using the bot and email to try to resolve this with no callbacks. I'm at a loss. I've been charged and need my bloodwork!

Nightmare company! My first clue should have been when they did not have a phone number. What business doesn't have a phone? Now I understand why they don't. The first time that I used them the phlebotomist who came was terrific, so I scheduled with them again the next time I needed a blood test. I requested the provider that they had sent the first time, but apparently she was not available so they sent someone else. He told me that they were out of butterfly needles, and then he spent a half an hour trying to find a vein and causing me terrible pain. He never found the vein and he left highly nervous and highly embarrassed, which I could understand. I had to email the company to find out what they were going to do because I needed the blood test right away. I'm still waiting for a response. And the charge for the blood test that they never did is still on my credit card. Avoid this company like the plague there are far better companies out there that offer Mobile Blood Draw, and they even have a phone number.

Scheduled an appointment for Sunday, confirmation number 28JXQH. Time window passed. No phone call. No ability to contact the getlabs team. Phone number 424-348-0065 to contact Getlabs went to a voicemail box. Terrible waste of time. DO NOT USE this service - better off going in office.

Blood tech was not experienced enough to obtain a sample from my elderly MIL. Was told to contact Labcorp or Getlabs to reschedule and ask to have a supervisor come out to perform sampling. Contacting Getlabs is absolutely impossible. There is no phone number to call directly and the AI bot they use to field inquiries is limited. Requested call backs do not happen. It is incredibly frustrating.

This was my first time using GetLabs. I did not understand that I would be charged convenience fee for the visit. I thought all costs were billed to my insurance. I found out after the visit that insurance does not cover convenience fee. $99 was a lot of money. I will not be using this service again.

I scheduled an appt for a Saturday visit 8-10am. They called me around 639 the night before saying they have to cancel and rescheduled me to Monday (today) I work at 7 am, so she set me up for 5-7 am. I planned to be a little late if needed. I got a reminder text the night before around 6 pm confirming my appt for today, 5-7am. Since there was no telling when someone would come, I got up around 430 am to wait for a message of someone being on the way. I feel like for the first appointment of the day, they should give you a smaller time frame as getting up at 430 to wait is a little crazy. But I waited until 645, with no text or call that someone was on the way. There is no phone number to contact the company so I had to fill out a request online to see where my tech was and request as call back. I got a call at 7am, the end of my appt time, stating no one was going to come out. I find this incredibly rude and I professional, as my phone number was available to the tech and the company. I would not recommend this service to anyone else.