GetlabsReviews of getlabs.com

I've tried them twice and both times they lost part of my lab order!

I scheduled for early morning labs, next day and took one of 3 slots available for 5-7 am for labs that had to be done early. I received confirmation, then a request to reattach my lab work, then another reminder. At 6:30 pm they sent an email saying my labs had been rescheduled for 4 business days from when I scheduled. It also charged me $99 for a two hour time slot which is supposed to be $79. Unprofessional and unreasonable. I won't use this service again.

The absolute worst. Most unprofessional phlebotomist showing up after scheduled time driving onto private property after the window and being rude to my family member who told him I left for work because he no showed. This company has ZERO customer service, they also charged for the service. STAY AWAY SCAM!

I scheduled a Getlabs appointment for 6:00 AM to 8:00 AM and remained available during the full appointment window. No one arrived during that time. I was then informed the provider would be at least 1 hour late. This is not a minor delay. It is a failure to meet the confirmed appointment window. For a medical service scheduled early in the morning, timely arrival and proactive communication are very important. I am leaving this review because customers should be able to rely on the appointment window they book. In my case, the service was not delivered as scheduled, and the communication came too late to be useful.

My blood sample was collected on march 21 to be dropped at Sonoraquest in phoenix Till date this has not been dropped and my test results are missing Your folks are not even investigating I will file a complaint with bbb asap You have been sending a link to fill over and over again but no resolution Finally the blood sample reaches Sonoraquest but the sample is compromised so they had to cancel lipid test and comprehensive metabolic panel What kind of sloppy service is this

Horrible service here in NYC never showed up for my early morning appointment. I was waiting for my blood draw appointment from 7:00 AM - 9:00 AM suddenly received a text they will arrive at 9:30 am and one hour later I received a voice message from unknown caller my appointment was canceled. This will delay my prescription - Thank you so much GETLABS for your great service !

DO NOT USE GETLABS I had an extremely disappointing and stressful experience with Getlabs. I am currently pursuing IVF after completing cancer treatment, and I needed time-sensitive labs done on a very specific day of my cycle, which happened to fall on a Saturday. Because there were no LabCorp locations open nearby on a Saturday, I was relieved to find Getlabs and scheduled an at-home appointment between 8:00-10:00 AM. I received both email and text confirmations, and was told I would be notified when the phlebotomist was on their way. But I never heard a single word from anyone. And worse, no one showed up at all. I attempted to contact customer support, but there is no real support available. The only option is an Al chatbot, which was completely unhelpful. When I requested to speak with a representative, I was told no one was available. There is also no phone number to call. It is unacceptable to offer weekend appointments without any form of customer support or accountability. Because of this failure, I now have to wait an entire month to try again - time that is incredibly valuable and emotionally significant in the IVF process. This experience was not just inconvenient, it was negligent and deeply frustrating. A service like this should be reliable, especially when dealing with time-sensitive medical needs. Instead, Getlabs failed to show up, provided no support, and left me without any recourse. Getlabs is incapable of simply doing their ONE job, so again I say: DO NOT USE GETLABS

I used to be a past employee with this company. I have been trying to get my some information regarding my employment and they have been blowing me off. When I was working for them they had “VIP” customers etc. if your just a normal customer than don’t expect the phlebotomist to give any care for you. Same with their customer service email. All they send back is an automated message about sending information to HR. They really need to pull it together and get a proper customer service rep using a phone number to dial rather than the automated emails.