GetlabsReviews of getlabs.com

Response from GetlabsJun 20, 2026

We're very sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we strive to provide at Getlabs. While many patients choose to use our chat feature, we do have a team of live Patient Experience representatives available to assist, and I'm personally happy to help resolve this for you. I've reached out privately to request your appointment ID or your mother's information so I can review the details and contact you as soon as possible. We take concerns like this seriously and would appreciate the opportunity to investigate what happened and make things right.

Response from GetlabsJun 12, 2026

Thank you for sharing your experience. We’re very sorry to hear about the challenges you and your family have faced, including your father’s illness and the other personal hardships you described. We strive to treat every candidate with professionalism, empathy, and respect throughout the hiring process, and we’re disappointed to hear that your experience did not meet those expectations. We value this feedback and will review it internally.

Response from GetlabsJun 12, 2026

We're very sorry to hear about your experience and understand how frustrating it must have been not to receive the expected results from your blood draw. We'd like the opportunity to look into this further and work toward a resolution. Our Patient Experience team has live agents available to assist, and you can reach us through the Contact Us page on getlabs.com. We appreciate your feedback and hope to have the opportunity to make this right.

Response from GetlabsJun 7, 2026

Thank you for sharing your feedback. We understand how frustrating this experience must have been, particularly after rearranging your schedule for a redraw appointment and then encountering additional issues. We take concerns like these very seriously and would like the opportunity to thoroughly investigate what occurred. Unfortunately, we were unable to identify your appointment based on the information available in this review. We have reached out to request additional details so we can locate your appointment, review the events you described, and contact you directly. Once we have that information, our team will conduct a full review and work to address any outstanding concerns. We appreciate you bringing this to our attention and hope to have the opportunity to speak with you directly.

Response from GetlabsJun 7, 2026

Thank you for bringing this to our attention. We take concerns like this very seriously and would like the opportunity to investigate and resolve the issues you've described. Unfortunately, we were unable to locate an appointment in our system using the name associated with this review. We have reached out to request additional appointment information so we can review what occurred, contact you directly, and work toward a resolution as quickly as possible. Providing a high-quality experience is important to us, and we would appreciate the opportunity to better understand the situation and address any outstanding concerns. We look forward to hearing from you.

Response from GetlabsMay 28, 2026

Thank you for your feedback. Our leadership team reached out to you directly to review your experience and work toward a resolution. We appreciate you bringing this to our attention and the opportunity to connect with you personally.

Response from GetlabsMay 15, 2026

Thank you for bringing this to our attention. We’ve reached out to you directly to gather a bit more information so we can review the appointment details and look into what happened. Once we have that, we’ll follow up with you to resolve this as quickly as possible. We appreciate your patience and look forward to connecting soon.

Response from GetlabsMay 7, 2026

I’ve reached out to gather additional information so I can locate your account and work on getting this resolved for you.