Brandon M.
No Direct Contact , lack of details on profile
Update: I had written a bad review here and in full transparency I wanted to advise of what happened. I had an appointment scheduled, i got a text stating everythign was good and confirming my appointment. I didn't get any other emails or text directly from them (or so I had thought ), turned out that my phone decided it looked like spam so it didnt show me it , they also used a different number for the confirmation vs the payment verification , so the next day when my appointment was due , i kept waiting and checking my text but never got anything , i went online and tried to get ahold of someone , went to the support page but wasn't able to get any help , no contact number to call or anything , on my profile online it didnt show anything about the payment being declined. I am not sure why its so difficult to have all the data in one place or they couldn't take 2 seconds to just call me and say hey the card got declined so i could check my fsa account (the card number had changed ) . My past experiences were good , the nurses were always nice and prompt which is why when i got ghosted , i felt so frustrated. I will possibly try again and update again
Response from GetlabsAug 24, 2024
Hi Brandon, thank you for your updated review and we hope to provide a better experience for you next time. If we can provide any additional help, please contact us at getlabs.com/contact


