GetlabsReviews of getlabs.com

Response from GetlabsAug 26, 2026

Hi Andrea, we take your concerns very seriously and want to make sure we fully understand what happened and make this right. We have reached out for additional information, as the name provided does not currently match our records. As soon as we receive a response and can identify the appointment, we will contact you immediately to address this directly. We sincerely apologize for the frustration and inconvenience you experienced.

Response from GetlabsAug 16, 2026

We’re sorry to hear about your experience and understand how frustrating it must have been to encounter these issues after providing your information. We’ve requested additional information so we can locate your appointment details and have a member of our team reach out to you directly to better understand what happened and work toward resolving this. Thank you for bringing this to our attention.

Response from GetlabsAug 10, 2026

We’re sorry to hear about your experience and understand your frustration with receiving a rescheduling call the night before your appointment. We recognize how disruptive a last-minute change can be, particularly when you have planned your schedule around an early morning appointment. We also understand your concern given your previous experience with Getlabs. This is not the experience we want for our patients, and we take your feedback seriously. We are escalating your feedback to our operations team so we can review what occurred and identify opportunities to improve the reliability of our scheduling process. We sincerely apologize for the inconvenience and appreciate you taking the time to share your experience.

Response from GetlabsJul 31, 2026

Thank you for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating multiple reschedules and difficulty reaching our team can be. This is not the level of service we strive to provide. We have reached out to request your appointment details so we can investigate what happened, and a member of our team will contact you as soon as possible to assist and work toward a resolution.

Response from GetlabsJul 31, 2026

Thank you for sharing your feedback. We're very sorry to hear about your experience. We understand how frustrating multiple cancellations can be, especially when you've planned your schedule around your appointment. Experiences like the one you described are very uncommon and are not the standard we strive to provide. We take situations like this very seriously and are continuously working to improve our scheduling and communication to ensure a reliable experience for every patient.

Response from GetlabsJul 26, 2026

Thank you for taking the time to share your experience. We're very sorry for the frustration and inconvenience this caused, especially after you had prepared for your appointment by fasting and arranging your schedule. We understand how disappointing it is to have an appointment change at the last minute, and this is not the experience we want our patients to have. We appreciate your feedback and are continually working to provide a more reliable experience.

Response from GetlabsJul 20, 2026

We're very sorry to hear about your experience and understand how frustrating this must have been. We take concerns like yours seriously and would like the opportunity to investigate what happened. At this time, we have been unable to locate your appointment based on the information provided in your review. We've reached out to request a few additional details so we can identify your appointment, confirm that your refund has been processed, and investigate why your appointment was missed. Once we receive that information, we'll work to resolve this as quickly as possible. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.

Response from GetlabsJun 27, 2026

Thank you for taking the time to share your feedback. We understand how disappointing it is when an appointment is canceled after you've prepared for it, especially when fasting is required. We can confirm that your refund has been processed, and your husband's appointment has been rescheduled. We appreciate your patience and the opportunity to continue serving him.