GetlabsReviews of getlabs.com

we experience pay $99 and they were scheduled through LabCorp website four weeks later still checking contact LabCorp they had no labs contacted jet labs who took it along with my $99 and they said contact quest quest does not have the contact jet labs back and they have to do an investigation four weeks later they let me know that they can’t find them and I should ask for my refund the way it was 14 vials of blood and I’m very ill waiting. All I get was a $99 refund but my time wasted a day and a half along with the four weeks of suffering, waiting for labs nothing for that.

I decided to use Getlabs because I have a medical condition that prevents me from driving, so it was convenient for me to use there services.The phlebotomist was nice, arrived early, and withdrew 5 vials of my blood to drop off at Quest Diagnostics. I later on received a text that my samples got delivered to Quest. A week later, I logged on to Quest and it said" no pending results" under my profile. So then, I reached out to Getlabs through email and they replied by telling me the exact location of where my samples was dropped off at. However, it still was showing" no pending results" under my Quest profile. So I then called a representative at Quest,and they told me they have no results for me, nothing is showing for me in there system. I then reached out to Getabs through email again about the issue (because they have no direct number you can call.) And they told me they will investgate and get back with me in 3 days. 3 days passed, and I didn't hear anything,so I had to reach back out to them through email again. And again,they tried to say we'll get back with you in three business days. Then finally, someone responded to me through email and said, it appears that one or more of your results were not processed successfully, and I was also offered a $99 refund.They told me 5 to 10 business days and it's been 11 days, and I haven't got my money yet. I reached back out to them today about my refund ,and they told me to contact my bank about it. Based off the experience I had with this company,I will never use this service again, nor will I recommended it anyone I know. They said they dropped off my blood samples, but Quest said they don't have it.I really don't think this company understands that to lose someone's blood like that, is very serious,because blood contains DNA and other biological identify information that can reveal a person's personal health data, and if that information falls into the wrong hands,it can lead to unauthorized access,identify theft and/or fraud. Which is a serious breach in trust, and medical confidentiality. *** update *** I just wanted to give an update, 30 days later, they did find my blood work.My results was uploaded to the Quest Diagnostics website.

UPDATE: Received a phone call from Getlabs at 11:30am today. Apologetic, says they had to send a phlebotomist who would be gentle with elderly parent who has difficulty with blood draws. Therefore that’s why they moved appt. Since I don’t feel comfortable with this service, i cancelled the appt on Wednesday. They promise to refund my credit card the $99 fee in 3-7 days. ———————— Booked an appointment online with Getlabs 7/28/24 for 7/29/24 12-2pm. I received text & email confirmations 7/28/24. Today, Day of appointment, at 7am received a text that my appointment was RESCHEDULED BY Getlabs to 2 days later, same time. No way to speak to aomeone-only a contact us form with text or email response promised within 90mins-2hours. NO RESPONSE as of 10:30am. Tried to send message on their Instagram account - but THIS ACCOUNT DOESN’T ACCEPT MESSAGES. I paid $99 for a service they promised & confirmed. I will have to take my elderly, immobile Mom to a local lab MYSELF & tell credit card company not to pay them.

This is the second time I have problems with GetLabs where my blood work either does not get to Quest or the tests do not get done as doctors request, after having to pay $ 99.00 each time and your money does not get returned…They also do not bring everything they need too, where you end up having to go to the Laboratory any ways…Not worth it…Also, there is no one you can talk to for answers and when you send an email they DO NOT RESPOND…JUST GOT BACK FROM QUEST, THEY DO NOT HAVE MY RESULTS AND NOW MOST IMPORTANTLY THEY GAVE ME THE WRONG TUBES for Stool Testing, Quest threw it in the garbage and NOW I HAVE TO Start all over again….DO NOT WAIST YOUR TIME PLEASE…I made the mistake of using them TWICE and both times they have FAILED…I DEMAND A FULL REFUND…WISH ME LUCK, Cause for what I have read THEY STAY WITH YOUR MONEY…BTW to answer your comment I AM NOT ASKING FOR THE RESULTS, ALL I NEEDED TO KNOW WAS THAT THEY WERE THERE…If you understand anything about MyQuest Portal you would know that it will say it is PENDING, would acknowledge Received and THIS IS NOT THE CASE..

On 06/29/2024, I scheduled Getlabs for an appointment at 6am to have routine labs drawn, I'm prone to fainting when I get my blood drawn and I was excited this may be my future answer for lab work, in the comfort of my own home and convenience of scheduling. The process was difficult as usual, she was unable to draw blood from one arm and had to go to the other, problem all my life, hence the fainting. The procedure was successful and she was on her way. On 07/05/24, after numerous attempts and almost a week later trying to obtain my results via the Labcorp portal which they indicated would be ready after 2/3 days, that was unsuccessful, so I contacted GetLabs via text inquiring as to the status of my results. On 07/08/24, I received a response indicating they were unable to locate my results and I could request a refund ($100) or reschedule (which I was not going to do since I don’t trust them anymore) so, I decided to reschedule with a Labcorp location nearby along with requesting a refund of my $100 with GetLabs. NOT Happy! So today (7/12/24) I received an email from GetLabs saying I’m not eligible for a refund since they were able to find my results after all which I still can not locate on the Labcorp portal. So, due to their incompetent and irresponsible staff why am I still paying $100 and they will not refund my money?? This company is a complete scam. SO BE AWARE! You have no idea how inconvenient this was for me and the lack of free time I have. Believe me, I will make sure to report this company to the (BBB) Better Business Bureau as well as tell my horrible experience on every social media platform available. Very unsatisfied customer!

Never showed up for a confirmed appointment. No one called or texted. Few hours later I received text that they rescheduled my appointment for some random date in the future. Why do I have to pay you 99 bucks if I can't have an appointment when its needed and convenient for me? If I want to wait for days or have it at some random times I can just go to labcorp or quest directly.

My dad had leukemia and just received a bone marrow transplant. His labs are critical for his treatment and getlabs canceled his labs twice in a row after the appointments were confirmed. If your labwork is a crucial part of your treatment do not use this service.

This is the second time in as many weeks that I have had significant difficulty with critical bloodwork! The people that come out to the house are normally very nice and professional. The order from my neurologist was taken twice, one week apart. The first blood draw left me waiting a week until the finally sent a text message indicating that it was not processed successfully. I was told to reschedule a new blood draw and to request a refund. I did request a refund and received it in about 5 business days. I rescheduled thinking that something had gone awry. Another nice, professional woman came and drew my blood last week. 5 days later and I speak with Sonora Quest again, and they have no bloodwork. Almost magically I received a text message from GetLabs, identical from the one the prior week indicating again that the second set of blood was not processed successfully. I have requested another refund. Now I must go to a Sonora Quest location and have blood drawn a 3rd time for this order. Something is very wrong at GetLabs. There is not a number anywhere to speak with someone directly. You must first text or email them to have someone call you. All of my correspondence was by email and text despite wanting to speak with someone. I'm concerned that Sonora Quest, who promotes GetLabs as an option, may suffer from the reviews and secrative practice that GetLabs employs.