GetlabsReviews of getlabs.com

They cancelled my appointment via text fifteen minutes prior to the window of time with no explanation. I am very frustrated and disappointed

They canceeled my appt adapter I fasted for 15 hours at the end of.my time window. There was no live way to contact them. I took time off work. They were not friendly when they cancelled their appt. I will never use them again.

I scheduled an appointment for 1/15. The phlebotomist called me on the evening of the 13th and said she would be handling my appointment but needed to get some special lab collection materials for my appointment. She was very pleasant and said someone from GetLabs would call to reschedule my appointment. I had a phone call on the 14th from someone at GetLabs. She had a tv blaring in the background and a child screaming. I could hardly understand what she was saying. She rescheduled my appointment and once I got off the phone, I saw this idiot had cancelled my appointment. I’ll never use GetLabs again. The price used to be reasonable but $99 is too much. I’ve had problems with my last 3 appointments with the tech getting the lab samples to LabCorp on time. This used to be a good company but the service has gone downhill.

The doctors have seen no results 6 days after.

Had a scheduled appointment between 8am - 10am today. Received email tech would be there 8:54. At 9:30 I received an email stating my appointment was cancelled for no reason. No phone call, no email, no text. I had to leave my job to go to Labcorp since I needed the results right away. I will never use them again.

Getlabs is a terrible service. I will never use again. I had a big order for blood from my PCP - Getlabs arrived (a week ago). She was nice but did not bring butterfly needles - therefore she only completed 1 of 11 tests and scheduled me for follow-up the next morning (fasting) to complete the job. She did not show and did not call. It is impossible to reach GLs by phone (another HUGE issue). All problems must go through their automated system. I tried but didn't hear back. I checked at Labcorp to see if the blood test she completed was in process or completed and it's not even there. After several email back and forths with GLs, and not resolving any of my issues, I requested a phone call which I just had. The woman had no information to offer me except that the blood tests had to be redone. In other words, the appointment of a week ago was pointless. She gave no explanations and offered either a new (free) appointment or a refund. I took the refund. I will NEVER use GLs again and I do NOT recommend the service. Wish I could give a Zero rating.

Schedule appointment for December 3rd, the night before, by text, they cancelled and rescheduled it for December 4th from 8am to 10am. Next thing I know, after requesting the morning off at my job, 5 minutes after 10, after waiting for 2 hours for somebody to show up, they sent me a text rescheduling the appointment, AGAIN, for Friday. Not a single apology or explanation. I requested a refund, enough with the disrespect.

I would give 0 stars if I could. Appointment was made and confirmed. Nobody showed up. I also didn’t receive any communication that appointment was cancelled, etc. The last text update was the confirmation. Charged $99 for absolutely nothing, will dispute with bank. Contacted customer service with no response.