GetlabsReviews of getlabs.com

I initially rated Getlabs five stars based on my previous experience on how convenient this service was. However, I recently discovered that LabCorp received my specimen without an order form, which has caused significant concern. Now there is an investigation. The GetLabs technician visited my home, I personally witnessed (provided ring app video screenshots) the technician place my paperwork (lab order form) which contained my Personally Identifiable Information (PII), into the plastic sleeve along with my specimen. Despite this, LabCorp informed me via email that they received the specimen without an order form when I was reaching out to get my results prior to my Dr appointment. As a result, I now have no lab results, an upcoming doctor's appointment, and an ongoing investigation into a potential data breach involving my sensitive PII information. I am extremely concerned about how this was handled. Word of advice, be cautious with these services, your sensitive information, such as your full name, date of birth, address, and patient ID, is often included on paperwork that accompanies your specimen. Unfortunately, if this documentation is mishandled or lost, it can pose a significant data breach risk. All I can advise others to safeguard your information, consider the following precautions: - Verify the Technician's Credentials: Ensure the individual is a verified representative of the service provider. - Confirm the Paperwork Process: Watch the technician place your paperwork securely in the designated sleeve or container. - Ask for Confirmation: Request proof of specimen drop-off or delivery receipt whenever possible. - Follow Up Promptly: Contact the lab within a few days to confirm your specimen was received and processed with the correct documentation. Staying proactive can help reduce the risk of PII exposure and ensure your lab results are handled correctly. And with the reply from Getlabs..they can’t provide me with any proof or documentation of what they claim they followed any procedures!! I’ve already reported this business to the AG and other higher agencies to have them investigated!!!

I absolutely thought this was a great service until I discovered that they put my wrong DOB (which was corrected during the blood draw) and they didn’t tell me they kept it wrong. I had to reach out to ask why it was taking so long to get my results. They then finally told me but not until I reached out and now they say I have to redo the labwork. I am literally a sick person that not only makes it harder to get out to do the bloodwork at a location but obviously I paid the fees because it was urgent for me to know my results. Moreover, I asked to schedule ASAP and they didn’t respond. So disappointing. I am hoping this will get a better/quicker response.

If I could give negative stars I would. I set up a home appointment for my elderly father. This company was quick to take my money, but as to service they are HORRIBLE! First, less than 24-hour before the appointment Getlabs advises that they do not have a copy of the lab orders. I inquired if they cannot get them from Quest, since I booked their services through Quest's website and they advised they could not because of HIPA laws. I reset the appointment and got them the lab referral, then Getlabs start sending emails that they need copies of the insurance card. I got them that, and then they wanted a copy of the back of the card which I don't have. The full insurance information is on the lab referral, but apparently that is not good enough for them. I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!

Needed bloodwork ASAP booked online , they rebooked me TWICE got up at 4:45 am for 2nd booking ( a 5am to 8 am appt slot) got a text 45 min.before 5:00 rescheduling me Again, now I won't have it in time for my Dr Appt !! and they rescheduled me Again Noone I can talk to of coarse ! Now I can't trust they would ever show up!!

Be careful when responding to the link that LabCorp sends you when your physician orders lab work. In fact I would remove LabCorp as your preferred lab as I did yesterday. Explanation: On 1/7/25 @ 9:13am MST I received a link from LabCorp for lab work ordered by my doctor. The linked website is at best confusing and at worst intentionally deceptive. Making an appointment with GetLab is not the the same as making an appointment with LabCorp. GetLab comes to your home but that distinction is not clear on the website. I made an appointment on 1/8 for a blood draw on 1/10 between 6am & 8am MST. The confirming email was date stamped 1/8/25 @ 1:26pm MST. The next morning (1/9/25) I called LabCorp because I wanted to change the time of the appointment on 1/10. They said I wasn’t on their schedule and that they didn’t charge for appointments. I went back to the link and discovered the “slight of hand” the website promotes either by accident or by design. I immediately canceled that appointment and received a confirmation of the cancelation date stamped 1/9/25 @ 12:38pm MST. On that same day I realized that GetLab had charged my credit card $99 so I contacted my bank and said I was worried that this had been charged even though I had canceled the appointment and I had written proof of that. To make this story shorter the end result was that GetLab ended up absconding with my $99 because “I had not canceled my appointment 24 hours in advance”. There are lots of alternatives to LabCorp and I would recommend using those alternatives. GetLabs response to my review is the epitome of why you don’t want to get tangled up with GetLabs. The response indicates either a lack of understanding of how GetLabs responds to charge objections OR and intent to deceive. The following is my bank’s reply to my objection to the charge: “Unfortunately, this transaction with GETLABS GETLABS.COM FL is non-refundable, as stated in the terms and conditions. Because GETLABS GETLABS.COM FL’s customers are required to provide all personal information and acknowledge that they accept all terms and conditions of the transaction, we are unable to intervene on your behalf. We suggest that you continue to work with the merchant directly to resolve this matter.” I will let you decide if it was the fault of my bank or the response by GetLabs to my objection to the charge and if GetLabs is even remotely interested in me continuing “to work with the merchant directly to resolve this matter.”

The technician delivered wrong specimens to quest so all my labs got cancelled. I’ve been trying to reach getlab and it is impossible! This is the second time this happens to me!! I will not recommend this company nor would I use them again. I’m not sure if they just hire a bunch of incompetent technician or I just have bad luck that this keeps happening to me. They charge $90 for this service you would think they will send you people who would get it right.

They came to my home to do the blood draw (super convenient and professional) and then failed to label the tubes before sending them to the lab. So now I have to schedule and do the blood draw all over again.

Mu appointment window was 10am - 12noon. It's 2pm and no specialist has arrived and no one has emailed or texted to reschedule or cancel. I will be letting my health are providers know that they should NOT be recommending GetLabs to their patients.