GetlabsReviews of getlabs.com

I set up an appointment and uploaded the labs my provider ordered prior to the appointment. They did not draw two of the labs that my provider wanted, one of which was especially important because it has been abnormal in the past and my provider is monitoring it. I have been trying to get in touch with somebody with the company for days and it is impossible to reach an actual human. This company is completely unreliable and unprofessional.

This site came up when I entered Labcorp. I thought I was making an appointment for Labcorp. I did not realize it was not them. I tried to cancel when I found out it was not Labcorp. I cancelled 22 hours prior to the appointment. There is no way to get my money back. I feel deceived since it overtook the Laborp website. I am usually good at making sure the site is legit. I entered Labcorp twice and this site took over. So, I thought labcorp had changed their name. Deceitful way to make money by stealing.

I e used this service twice. First time went ok, second has been an absolute disaster. From being blown off when my samples where unaccounted for to trying to get a retest because the phlebotomist who came to my home, didn't finish the requisition at the lab and my samples where discarded by the lab. Basically I paid for this service and didn't get nearly close to what I paid for. My advise is to avoid at all costs.

Horrible experience with Getlabs. They had to send someone out 4 times to get my blood and each time the two labs Quest and Labcorp reported the samples were handled improperly or the wrong tubes were used. They used to be good but this time they were a disaster! Do not recommend this company for your labs. They have went down hill quickly. I have reached out to Customer Support and they were suppose to have sent my issues to a Supervisor which I requested. That was weeks ago and I have never heard from upper management. I'm in the Tampa Bay area.

Total scam. After taking money they rescheduled me three times and tried to upcharge me. On the third time they canceled less than 1/2 hour from my appointment time. Waste of time and energy, and now I’m back to square one with getting my bloodwork done when I was looking for convenience.

Getlabs Has horrible customer service. Complete phone contact form with promise of return call in 180 minutes. Two days later, nothing. Same with request for email contact. Appointment that was set for me and my mom at my mom's house, #GetLabs changed me to another day without my knowledge or approval, when my test was urgent. Now I have to drive from Pompano to Miami for test. Absolutely NO FREAKING customer support!!!! Will never use these slugs again!!!

I scheduled my appointment weeks in advance (received numerous texts reminding me about it) and 20 minutes before the scheduled arrival window, GetLabs called and cancelled the appointment. The only explanation was that the tech “couldn’t make it.”

The only reason I’ll give you one star is because the tech was very nice I received almost a half dozen reminders of my appointment for between 6 AM and 8 AM. The Tech never showed during that time. Instead almost 30 minutes after the 8 AM window I get a text message saying the tech will be there by 8:50 then another one by 9:10. That’s over one hour and 10 minutes later than the window. It wouldn’t be bad if you didn’t have to pay for this service, but when you spend the money for a scheduled appointment, you expect people to show up. To compound matters, customer service does not open till 9 AM Pacific time. What are you supposed to do if you’re at East Coast and it’s 6 AM here. You’re only option to sit and wait and do nothing. At the end of this abysmal experience, I got a text message saying that the tech was arriving at my home and if I wasn’t there in 10 minutes, she was leaving. How rude and inconsiderate. You give your customers 10 minutes, but you waste an hour and a half of their day. This is a horrible company, never use them