GetlabsReviews of getlabs.com

They charged me for my appointment time and when nobody showed up my only support option was to talk with an AI chatbot that could not assist me at all. My testing appointment was time sensitive and set for a very specific date and time in which I needed my test to be done and now I have to wait literally an entire month more to get it done because the window was missed by their staff. It’s absolutely ridiculous how much they charge and can’t even guarantee any accurate communication regarding arrival time, and even after an appointment was missed, there is no support available.

I ordered a lab test with a two hour window for a Monday morning. I had already scheduled taking a half day from my teaching job. I received an email two days before my appointment telling me they were changing my appointment for two days later. Trying to speak to someone at customer service other than the AI is impossible. I will never use the service again, I will just sit and wait at the lab. I was optimistic about using get labs, but they didn’t meet any of my expectations.

Extremely poor service and communication. I scheduled an appointment for my husband, who is currently ill and unable to travel. After paying and providing all required information, I received an email saying they were missing the lab orders. Despite multiple attempts to contact them, no one answers calls, returns messages, or confirms receipt of the faxed orders. Their AI chat is useless. Very unprofessional and unreliable, especially for a healthcare-related service. Would not recommend.

If I could give them a 0, I would. Had appt scheduled days in advance for 5-7am window. At 6:45a, someone called to tell me they made a mistake and no one was ever scheduled to come for the draw. Unbelievable and would never use them

I scheduled an appointment 2 times and they canceled on me both times. I had to fast for my bloodwork, so i scheduled it for first thing in the morning. Because of this, I had to reschedule my dr. appt. I will not use them, very unreliable

They charged me $99. Told me they might come as early as 7 am on monday. So I fasted and woke up and got ready - then they messaged me 15 minutes before the earliest time they said- saying my appointment was rescheduled to Thursday. Thursday wasn't even an option for me! The whole reason for paying so much is not having to wait! I canceled and found an appointment at a Walgreens location the next morning. I don't remember the exact date. It was last month.

If I could leave zero, I would. It is unsafe to use this company if you have a loved one with anything besides standard needs for a blood draw. I made them well aware in advance that my teenage son has cerebral palsy and profound hearing loss, and is severely medically fragile. They sent a completely unqualified phlebotomist to draw his labs. She arrived with no mask on and proceeded to blow his vein using an unqualified technique and a butterfly needle that was too large. She said she could draw his labs if he would just stay still for a second—my nonverbal son, who I’d already informed them, has hearing loss, cerebral palsy, and developmental delays. We have just come out of a hospitalization for severe anemia. The doctor is checking his labs frequently to monitor his hemoglobin count. When his retaining every drop of blood possible is imperative, she made him bleed all over a towel, the floor, and gauze she grabbed to clean up. This company is absolutely unqualified to handle complex cases. She blew his best vein, could not find another, and I have to drive him an hour to the hospital tomorrow, after it all, to professionals who are used to the veins of children. There are simple portable tools, like Accuvein, that can be used to view children's veins because they are largely too small to palpate. My son was traumatized and left crying, and after requesting a callback to complain about their horrible business model because they have no customer service phone number available for consumers to call, they simply sent me an email stating that my money was refunded. Needless to say, the callous lack of communication and recognition of their horrible execution of my son’s appointment added insult to literal injury.

Technician cancelled from my driveway at 8:45 this morning for an 8 to 10am window. They didn't knock or ring the doorbell (I have a doorbell camera so it's not possible I missed it). I saw them park and went to get my son. When I went to the door, they had already gone and I was receiving my cancelation email. Expected arrival was 8:41am in the email so very certain it was them. Highly unprofessional and angering because it's a Friday i can't get an appointment anywhere else anytime soon.