FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 7, 2024

Hello David, Thank you for taking the time to leave a review and share your concerns. We strive to ensure all of our customers have a positive experience, and we regret that your interaction did not meet those standards. We apologize for any confusion regarding the size of our collars. As stated on our website, our standard collars are 25-inch long. We understand that this might not accommodate all breeds, especially larger dogs, and appreciate your feedback on making this clearer for future customers. To resolve the issue with the collars you've purchased, we would like to offer you two pendants at no additional cost, including free shipping. These pendants can be attached to any collar, allowing you to utilize the benefits of our product without the fit issue. To proceed with this solution, please reply with your order number so we can ensure the pendants are sent to you promptly. We hope this resolution is satisfactory and that you will give us another opportunity to serve you better. We value your business and are committed to improving our products and customer experience. Thank you for bringing this issue to our attention. We look forward to hearing from you soon. Warm regards, Marc

Response from FurLife™Apr 7, 2024

Dear Deborah, Thank you for reaching out to us and bringing this matter to our attention. We deeply regret any inconvenience you may have experienced with our product. Ensuring your satisfaction is our top priority, and we are fully committed to resolving this issue promptly. Please feel free to contact us directly at [email protected]. Our dedicated team is ready to provide troubleshooting assistance and, if necessary, facilitate a replacement or refund. Your feedback is invaluable to us as we continuously strive to deliver products that not only meet but exceed your expectations. We appreciate your understanding and cooperation in this matter. Best Regards, Marc from FurLife