Maggie F.
I found two ticks on my dog two days…
I found two ticks on my dog two days after putting on the collar. I thought...maybe they were already there although one was DIRECTLY next to the collar. Today, two weeks later, I pulled THREE ticks off the dog. It's total crap. When I contacted the company, which claims it has a 30 day return policy, the response was "the collar only repels ticks. It may not prevent the tick from attaching." That is soooo ridiculous and therefore DO NOT WASTE YOUR MONEY.
Response from FurLife™May 20, 2024
Hello, Maggie, Thank you for your feedback, and we are sorry to hear about your experience with our collar. We understand your frustration and are here to help. We want to clarify a few points regarding the effectiveness of our collar. The full effect of the collar begins within a few days up to three weeks, with the exact time varying depending on your pet's fur length. To maximize the collar's effectiveness, please ensure it is worn continuously and fits snugly against your pet's fur. Our collar is designed to repel pests rather than kill them on contact. This means that while it's possible for ticks and fleas to be present on your pet, the collar will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. While our anti-flea and tick collar is highly effective, like any treatment, it is not 100% guaranteed. We apologize for any confusion regarding our 30-day return policy. We value your satisfaction and would like to assist you further. Please contact us directly at [email protected] so we can address your concerns and find a satisfactory resolution. Thank you for bringing this to our attention, and we look forward to serving you better in the future. Kind regards Marc