FurLife™Reviews of getfurlife.com

Response from FurLife™Sep 24, 2024

Hello Holly, Thank you for sharing your feedback, and we sincerely apologize for the frustrating experience you’ve had with our customer service and product. This is certainly not the level of service we aim to provide, and we understand your dissatisfaction. We are sorry to hear that the refund process did not meet your expectations, particularly in regard to the shipping costs. While we try to offer flexible resolutions by allowing customers to keep the product without the hassle of returning it, we completely understand that this did not address your concerns. Please reach out to us directly under [email protected] if you are not satisfied and we will try to make it right! We truly regret any inconvenience caused and appreciate your patience throughout this process. Thank you again for bringing this to our attention. We are committed to improving our service and hope to have the opportunity to restore your confidence in us. Kind regards Marc

Response from FurLife™Sep 24, 2024

Hello Fred, Thank you for sharing your experience, and we’re truly sorry to hear that the collars have not met your expectations so far. We completely understand your frustration and regret any inconvenience caused by the delay in seeing results. Our collars are designed to start working within 1 to 3 weeks. We apologize if this timeline was not clearly communicated and for any frustration caused by the responses you received from our team. We want to make things right and honor our satisfaction guarantee. Please reach out to us directly at [email protected] so we can assist you in processing a full refund if you still do not see the desired results. Your satisfaction and your pets' well-being are our top priorities, and we appreciate your patience. Thank you for bringing this to our attention, and we hope to provide a better experience going forward. Kind regards Marc

Response from FurLife™Sep 24, 2024

Hello Amanda, Thank you for sharing your experience, and we’re truly sorry to hear about the issues you faced. We take customer feedback very seriously, and it's disheartening to hear that you had such a negative experience with both our product and customer service. First, regarding the effectiveness of the product, we deeply regret that it did not meet your expectations or provide the flea protection needed for your pets. Ensuring the safety and comfort of pets is our top priority, and it’s very concerning to hear about the reactions your dog and cat experienced. Flea infestations can be challenging to control, and while our product is designed to help, we understand that individual results can vary depending on factors like the severity of the infestation and environmental conditions. As for our return policy, we strive to make it as fair and transparent as possible, but we are sorry to hear about your frustration with the process. While the 30-day return window is standard, we understand that mistakes can happen, and we never intend to cause additional stress to our customers. We apologize if you felt you were given the runaround during your request, as this is not the level of service we aim to provide. Although your request was made outside of the return window, we would still like to find a way to make this right for you. Please reach out to our customer care team at [email protected] so we can review your case further. We are committed to customer satisfaction and will do our best to provide a satisfactory resolution. Thank you again for bringing this to our attention, and we hope to have the opportunity to make it right. Kind regards Marc