FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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It has been a really good experience in every thing. I bought the Collar for fleas and it works great! I just purchased the ones got anxiety! I’m excited to try it!!
RB
Robin B.
Do not buy!!
We bought the product in March. We have attached it to their collars since day 1
The digs had no issues until now; May. Both dogs have started scratching. I reached out to them. They asked were they wearing it consistently, etc. I told them yes. I received a response I didn't expect.
We would like to clarify that our products are designed to repel pests rather than kill them on contact. This means that it's possible for ticks and fleas to be present on your pet, but our pendant will prevent them from biting and infesting your pet. It's essential to regularly check your pet for ticks and remove them promptly to ensure their safety. We also want to emphasize that while our anti flea and tick pendant is highly effective, like any treatment, it is not 100% guaranteed.
They would not issue a refund either since.we.had them since March.
Save yourself the money.. we paid almost $80 for crap that doesn't work.
Response from FurLife™May 26, 2025
Thank you for taking the time to share your experience, and we're truly sorry to hear about the recent issues your dogs have experienced.
We understand how frustrating it must be to see your pets start scratching after weeks of seemingly good results. It's important to us that every pet owner feels confident in the products they use, and we regret that your experience did not meet your expectations.
You're absolutely right to expect consistent protection, and we want to clarify a few points that may help:
Our anti-flea and tick pendants are designed as a preventative solution that repels pests rather than kills them. While many customers have had great results with consistent use, no treatment—natural or chemical—is 100% effective in every case or for every pet. Factors like exposure to high-risk environments, your dog's individual sensitivity, or even seasonal changes can impact effectiveness.
That said, we absolutely understand your disappointment. Our customer care team’s explanation about how the product works was intended to provide transparency—not to dismiss your concern. However, we acknowledge that the outcome was not what you hoped for.
As for the refund policy, you're correct that our standard return window does not typically cover products that have been in use for over two months. Still, we never want a customer to feel stuck with something they believe didn’t deliver value. If you haven’t already, we encourage you to reach out to our support team again at [email protected]—please reference this review, and we will do our best to find a solution for you, even if it’s outside our usual policy.
Thank you again for your honest feedback. We take it seriously and will continue working hard to improve both our products and customer experience.
DS
Devon S.
Didn’t expect a response on a Saturday
Didn’t expect a response on a Saturday, or such a quick resolution. Thanks Patrick!!
TA
Tara
Ramon was very helpful with my issue
Ramon was very helpful with my issue! He was quick to respond and I greatly appreciate it! I highly recommend this company for your fur baby needs!
NC
Nancy Colesar I.
Joan & Julia were extremely helpful
Joan & Julia were extremely helpful. I bought the tags that go on dog collars and not even two weeks later found a flea on one of my dogs! Never happened with your collars. So I emailed your customer service to let you know what happened. Joan answered saying my email saying if I wanted they would send me two of the collars at no charge. I will ONLY buy your collars going forward. Don’t like the tags at all!!
SH
Stephanie Henry, Assoc B.
DO NOT BUY
DO NOT BUY! Originally, I was excited to find this natural alternative for my dogs. I purchased 2 pink pendants. My dogs have worn them consistently since I received them. They are suppose to last 1 year. It hasn't even been 2 months. I pulled a tic off my dogs head this week and the other was having trouble walking and lo and behold she tested positive for Lyme on Friday. I reached out to the company to inform them of our experience and they said the product isn't guaranteed and the refund window is only 30 days. This product failed BOTH of my dogs.
Response from FurLife™May 26, 2025
Thank you for taking the time to share your experience, and we’re deeply sorry to hear about what you and your dogs have been through.
We completely understand how heartbreaking and frustrating it must be—not only to find a tick on your dog after using a preventative product, but to then have one of them test positive for Lyme disease. That’s a devastating situation, and we sincerely wish your pup a full and speedy recovery.
Our natural flea and tick pendants are designed to repel pests—not kill them on contact—and while many customers have success with them, no solution, natural or chemical, can guarantee 100% protection in every case. That said, the fact that both of your dogs were affected is incredibly concerning, and we take your experience very seriously.
We also regret that the response you received from our team left you feeling dismissed. While our 30-day return policy is standard, your situation clearly warrants a closer look. We’d like the opportunity to review your case again and see what more we can do to support you.
Please reach out to us at [email protected] with your order information and a brief note referencing this review. We truly want to make this right in any way we can.
Thank you again for your feedback—and more importantly, for doing everything you can to protect your dogs.
AS
Ashley
Customer service at FurLife is very responsive!
Customer service at FurLife is absolutely wonderful! When I reached out with a question for a specific situation, Patrick responded very quickly and was kind, compassionate, and helpful. I loved knowing that I was corresponding with an individual person instead of an automated service. Thank you FurLife!
KS
Kenneth S.
I bought three units April 27 for my…
I bought three units April 27 for my three dogs sale price was $105. Order took almost 2 weeks to receive. I immediately attached them to the dogs collars. Smells like a citronella candle that You would use to keep mosquitoes away at night on the patio. I am 100% towards organic and toxic free solutions for insect repellent. Two out of the three collar pods are completely empty already with very little odor admitting. My guess is it’s not detering any fleas or ticks. The third collar pod is about half full with the liquid and the odor has diminished to about 50% , very unsatisfied. I’ve sent emails to notify them. That I spent $105 to buy these products and if this is the result, it’s a complete waste of money. Telephone number have a recording that tell you customer service is not available to speak with you. Please send an email so I have not spoken to an actual person. I’ve sent two separate emails. Not sure if they’ll ever be a resolution.
Response from FurLife™May 26, 2025
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered—not only with the product but also with the delay in service.
We completely understand your disappointment. You placed your trust in a natural, toxin-free solution to protect your dogs, and it’s clear the collar pods did not meet your expectations. While our collars are designed to provide up to 12 months of protection, what you described—rapid evaporation and diminishing scent—is absolutely not the quality we strive to deliver.
We also apologize for the delay in shipping and the lack of direct phone support. Our phone line currently provides information and directs customers to email so we can ensure all inquiries are properly documented and handled. That said, you should not have to wait or wonder whether your messages are being seen, and we’re sorry for that added stress.
Please know that your emails are important to us, and our support team is actively working through all inquiries. If you haven’t already, please email us at [email protected] with your order number and mention this review. We will prioritize your case and do our best to resolve it quickly and fairly.
Thank you again for your feedback—it helps us improve, and we truly hope to have the opportunity to make this right for you and your dogs.
