FurLife™Reviews of getfurlife.com

Julia was very helpful when I had an issue with a product. Her response was quick as well as the resolution. It is a pleasure doing business with a Company that has representatives such as Julie

I honestly thought "this is going to be a horrible experience because I messed up." Boy was I wrong! As I was pushing the button to finalize my purchase, I realized my phone had changed the shipping address to my billing address. Immediately I contacted customer service. I got an AI response saying they had my new address. Forward a week or so later and I get a delivery notice...for my billing address! I contacted a human, and got JeAnne. After sending her a screenshot of the AI conversation, she immediately mailed out a new order. She always responds quickly and had been very nice. Having so many horrible customer service experiences (I just spent 6 months getting a refund from the big W) this has been a pleasant and refreshing experience! Thank you so much JeAnne!

Got checked out with 4 items instead of 2. Texted FurLife and it didn't take long for them to fix the problem. Jeanne thank you

I just received it for my 3 dogs and 1 cat. So far so good. The smell is strong herb/citronella type but does fade after a few days. It was not enough to bother my pets. The cat was a little more picky about having it on just because she is a cat!

The first time I the collar arrived last year I had noticed the scent was very strong and me and my family had put the collar on our dog Marshmallow, we haven't seen any fleas lately, but because the smell is gone the fleas had came back.

Patrick made it great. I got immediate replies to my emails. I must say, too, that I am highly impressed with both the produce AND the amazing customer service that goes along with it. I do look forward to a new design for cats. They're working really well, too.

Ramon was awesome. He made things right for me and I couldn’t be happier

They have superior customer service! I had placed an order for a spray product and received shampoo in error. I emailed their customer support department and received a response within minutes. A new order for the correct product had already been placed, at no charge, of course. I received a second email from Julia apologizing for the mixup. Thank you, Julia, for making this so seamless!!!