FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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After 1 week of wearing it I did not find any fleas when I gave Ms Bella a bath no fleas I was amazed!!!!
LB
Lisa B.
Julia answered my question about the…
Julia answered my question about the flea collar promptly and professionally. I really appreciate this company’s support and commitment. Thank you!!
RC
Randy C.
SUCH GREAT RESULTS - SO MUCH MONEY SAVED !
On April 1st I slapped one of furlife's collars on my dog. I didn't want to have him take any more risky pills. The fleas in this area have gotten worse the last few years. We're almost 3 months in now, and I haven't seen a single tick or flea even though we daily walk in the woods. And I've seen mosquitoes fly up to him and quickly fly away. I don't need protection in this part of the country during December thru March, so the 8 month collar is perfect. I had my doubts when I bought this product, but I am tickled pink ! Do yourself a favor, and your dog. Give this collar a chance to do it's stuff !!!
LL
Lauren L.
I would give zero stars if I could
I would give zero stars if I could. My boyfriend and I got a flea and tick collar from furlife for our dog. The collar didn't work at all. I reached out to customer service for a refund but was told "oh give it around 25 days and if you're not satisfied we will return your money. The collar is not meant to kill fleas or ticks. Its meant to only stop them from biting so don't be surprised if you still find fleas and ticks on your dog." The fact that they said it doesn't actually get rid of the fleas and ticks is crazy to me because then why would you want their product? My boyfriend decided to wait. There was no improvement at all so I reached out for a refund yet again. We were asked when we first noticed the fleas and offered a 40% refund without having to return the collar. I told her I was not happy their product i wanted a full refund. She came back with 80% refund and no need to return the product. We agreed with that because we were tired of going back on fourth with her. Their refund policy states that if you're not satisfied with their product they will 100% refund your money no questions asked with no need to return the product. This is obviously a scam to get people to purchase a product that does not work. We are completely dissatisfied and won't be ordering from this company in the future. Buyers beware!
Response from FurLife™Jun 20, 2025
Thank you for your detailed review. We're genuinely sorry to hear about your disappointing experience, and we appreciate you taking the time to share it — feedback like yours is vital in helping us improve both our products and our service.
First, we want to sincerely apologize for the confusion and frustration surrounding the expectations and performance of our flea and tick collar. While our collar is formulated with natural ingredients designed to repel fleas and ticks rather than kill them on contact, we understand how this distinction may not have been clearly communicated upfront — and that’s on us. Your concerns are completely valid, especially if your dog continued to experience issues despite regular use.
Regarding the refund process, we also regret that it felt like more of a negotiation than the straightforward experience we aim to provide. We do have a satisfaction guarantee, and while our team sometimes offers partial refunds to account for use of the product. We appreciate you pointing that out, and we are actively reviewing how we can make this process clearer and more consistent for all customers.
The last thing we ever want is for anyone to feel misled. Your trust matters deeply to us, and we're disappointed to know we fell short in your case. We’ll be using your feedback internally to ensure that future interactions are more transparent and respectful of our customers’ time and concerns.
If there’s anything more we can do to make this right, please don’t hesitate to reach out to us at [email protected]. While we understand you may not wish to try our products again, we would still like the opportunity to make sure you feel fully heard and respected.
Thank you again, and we truly regret that we weren’t able to meet your expectations this time.
LM
LAURENCE M.
Both Roy and Julia
Both Roy and Julia, were very helpful and professional in the return/refund process. I will definitely be a repeat customer in the future! Thanks again to Roy and Julia. Thank You Furlife, for your commitment to customer satisfaction. Laurence Moore
LL
Laura L.
They were really quick to respond to my…
They were really quick to respond to my message and Julia was very understanding and helpful.
CW
Christine W.
Thank you so much for getting back to…
Thank you so much for getting back to me so quickly before the item was even shipped. I greatly appreciate it because I didn’t realize that I ordered , like I said the two green collars and my husband was like wait, you ordered two green we need a pink one for our female dog and the green one for our boy dog. We look forward to doing more business with you guys in the future. Have a great day thank you, Roy.
MI
Mitzie
I had a question about using two…
I had a question about using two products together. Patrick quickly responded to my email and provided the exact information that I needed. Thanks, Patrick!
