Keisha W.
I purchased 5 of the collars for each…
I purchased 5 of the collars for each of my pets. The fleas were still biting and they were still scratching. I had called well within my 30 days to get a refund. That is when I was told it would take 25 days for the collar to work. And was not provided the information to mail back the items. I emailed them again for them to ask me questions about the collar instead of giving me the information which my response was to just send me the information for my refund. I get an email back today telling me that I cannot get my refund because it is past my 30 days. Long story short! They do not truly honor the 30-day guarantee. I will never purchase another item from this company again!
Response from FurLife™Jul 27, 2025
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused. We understand how disappointing it must be to invest in collars for all of your pets and not see the results you expected. Our collars are designed to gradually release their natural ingredients, which is why we recommend allowing up to 25–30 days for them to become fully effective. However, we completely understand that this can be frustrating when your pets are still uncomfortable, and your request for a refund should have been handled with more clarity and urgency. We also want to sincerely apologize for the communication issues you encountered. It’s never our intention to make the refund process confusing or difficult. Our 30‑day money‑back guarantee is meant to protect our customers, and we regret that your experience left you feeling otherwise. Please reach out to us directly at [email protected] with your order details so we can review your case and work toward a fair resolution. We want to make this right for you and restore your trust in us. Thank you again for your feedback — it helps us improve our products and customer service.