Thelma K.
The response time from PATRICK was fast…
The response time from PATRICK was fast and spot on.

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Thelma K.
The response time from PATRICK was fast and spot on.
WYLDER B.
I made a mistake when ordering with Furlife. I emailed them explaining the mistake and they fixed immediately
Debbie Lograsso H.
The customer support from Joan was outstanding. I had an issue with one of the three tags I purchased and she was on the spot. The wait time for response was nothing but great. And I am so pleased with the flea tags. No more chemicals to worry about on my dogs (I have 3). Thank you very much.
Julie
My dog is 10 years old has never had fleas while we was using traditional colors I bought one of the pendants and within just 3 weeks she had fleas which she is allergic to it has costed me money to get them off from her and get a new collar and all they wanted to do was give me 40% refund do not recommend purchasing anything from them
Response from FurLife™Aug 6, 2025
Thank you for sharing your experience, and we’re truly sorry to hear about what you and your dog have gone through. We completely understand how upsetting it is to see your pet develop fleas, especially when she has allergies that make the situation even more uncomfortable for her. Our collars and pendants are designed to provide consistent protection, but in some cases — especially if switching from a traditional treatment — it may take additional measures at the start to prevent infestations from taking hold. We’d really like the opportunity to review your case and see how we can make this right for you. Please contact us at [email protected] so we can assist further and ensure you get the help you need. Your dog’s health and your satisfaction are extremely important to us, and we appreciate you bringing this to our attention.
Cassie D.
The pendants did not help prevent fleas for my 2 dogs even with regular flea baths. Every outing they would just hop right back on. The fleas would migrate to the underbellies and legs. We ended up having to buy flea medication from the vet. So in the end all of this cost us more money.
Response from FurLife™Aug 6, 2025
Thank you for sharing your experience, and we’re truly sorry to hear that our pendants didn’t provide the level of protection you expected for your dogs. Fleas can be extremely persistent, especially in environments where they are prevalent, and in such cases, pendants or collars often need to be paired with additional treatments (like home or yard care) to fully break the flea cycle. That said, we understand how frustrating it is to invest in a product and still have to resort to veterinary treatments, ultimately increasing your costs. Please reach out to us at [email protected] with your order details — we’d like the opportunity to review your case and work toward a resolution. Your feedback helps us improve our products and service, and we appreciate you taking the time to share it.
Payton H.
My package was missing an item and Julia was fast and efficient at getting the issue resolved!
Lony F.
I had a issue with my furlife product and Joan and Roy did a great job fixing the issue . Very fast response time great service.
Scott P.
CS agent Julia was awesome, she was able to help settle my issue in just a few minutes. Julia was super nice and helpful, she was the most pleasant agent I have spoken with at any company in years. Thank you Julia and Furlife for promoting exceptional customer service and great products.