Tammy B.
FurLife dog tags. TERRIBLE, TERRIBLE CUSTOMER SERVICE
If i could leave a negative review i would. This company, FurLife, is terrible to try & deal with. I purchased 3 of the flea dog tags less than 6 months ago. The bubble in 1 of them came out of the collar. They are advertised to last at least 8-12 months. I emailed the company several times, no phone call available as the phones dont go to a live person. I explained that the tag was defective as it only lasted less than 6 months. The emails said they could do nothing to help me other than give me a discount on an purchase. They wanted me to purchase again, even though they sold me a defective item. I asked to speak to a supervisor, I was told that I was already at the highest level of escalation. I kept asking, finally a "supervisor" emailed me and actually stated that my tag did meet all expectations & meet the advertised length of duration. This "supervisor" blatantly lied to me in the email. As I had already explained in every email, that my tag didn't even last 6 months before coming out of the tag. Without the solution bubble the tag is worthless. Absolutely the tag was defective if it came out less than 6 months in. They do dont stand behind their products when they prove to be defective. Just want you to buy again. Do not purchase from this company! Terrible customer service. This company sells defective products and refuses to stand behind their products when they dont stand up to the advertised length of wear. DO NOT PURCHASE FROM THIS COMPANY! TERRIBLE COMPANY! UNACCEPTABLE HOW THEY TREAT THEIR CUSTOMERS. I emailed the email address given, even sent this reply.....and Julia states that there is nothing to be done with my case. She has zero interest in finding a resolution as this reply stated would happen. Once again....TERRIBLE, TERRIBLE SERVICE AND COMPANY...DO NOT PURCHASE!!!
Response from FurLife™Mar 30, 2026
Thank you for taking the time to share your experience, and we’re truly sorry to hear about the frustration you’ve encountered. We understand how disappointing it must be to have a product fail significantly earlier than expected. A tag losing its active component in under 6 months, when it is intended to last 8–12 months, is not the experience we want for our customers, and we take concerns like this very seriously. We’re also very sorry to hear about your experience with our customer support team. We understand how important it is to feel heard and properly assisted, especially when dealing with a potential product defect. It’s clear from your feedback that we did not meet your expectations in this case, and that is not the level of service we strive to provide. While our products are designed and tested to meet strict quality standards, occasional issues can occur. In such cases, we want to ensure every situation is properly reviewed and handled with care. We would appreciate the opportunity to take another look at your case and work toward a more satisfactory resolution. Please reach out to us directly at [email protected] so a senior member of our team can personally review this for you. Thank you again for bringing this to our attention.