Getaurapets Reviews | Read Customer Reviews of getaurapets.com

Getaurapets Reviews | Read Customer Reviews of getaurapets.com

Getaurapets reviews

146 approved reviews, newest moderated first

David H.
May 29, 2026
I ordered 3 bottles (90 day supply)of…
I ordered 3 bottles (90 day supply)of eye treatment for my dog. I did not realize that this would be a recurring order. Completely me, not paying attention. I alerted Aurpets that I did not want 3 bottles shipped to me every month. It was very easy to cancel the recurring shipments. Thank you Aurapets for making it easy for me to fix what was clearly my mistake.
Response from GetaurapetsJun 3, 2026
Hi David! Thank you for sharing your experience and for your honest review! We understand that subscription details can sometimes be easy to miss, and we appreciate your understanding. We're glad our support team was able to quickly assist you and make the cancellation process simple and hassle-free. At AuraPets, we strive to provide transparent service and responsive support, and it's wonderful to hear that your issue was resolved smoothly. Thank you for giving us the opportunity to help, and we wish you and your dog all the best!
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Julia M.
May 24, 2026
Customer Service is quick and the…
The Customer Support Specialist's are quick to respond, and always helpful and kind. They answer every question in detail; I always feel better after speaking with them. Special shout out: Thank you, John Ed!
Response from GetaurapetsJun 1, 2026
Hi Julia, Thank you so much for your kind words and for taking the time to share your experience with us. We’re really glad to hear that our Customer Support team has been able to respond quickly, clearly, and helpfully, and that you’ve felt supported after each interaction. Feedback like this means a lot to us. A special thank you for recognizing John Ed as well. We’ll make sure your appreciation is shared with him and the rest of the team. At AuraPets, we always aim to provide thoughtful and detailed support for every customer, and it’s great to know that came through in your experience. If you ever need anything in the future, we’re always here to help.
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customer
May 22, 2026
It does work.
My frenchie was having eye gunk so I tried this. It went away. To be sure it was the formula I didn't order more after I finished. Eye gunk came back. So this does work. I ordered more!
Response from GetaurapetsJun 1, 2026
Hi there! Thank you for taking the time to share your experience with us. We’re glad to hear that you noticed improvements in your Frenchie’s eye condition while using the product, and we appreciate you taking the time to test and evaluate the results in a thoughtful way. It’s always encouraging to hear when customers see positive changes after consistent use. We also appreciate your continued trust in placing another order, and we’re here to support you if you have any questions along the way. At AuraPets, we remain committed to providing helpful support and quality products for your pets’ eye health. If you ever need anything, feel free to reach out anytime.
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Alicia
May 22, 2026
When I needed to return the product…
When I needed to return the product because my dog no longer wanted it, Aurapets' customer service accepted it rightly and agreed to refund my payment in full immediately.
Response from GetaurapetsJun 1, 2026
Hi Alicia, Thank you for taking the time to share your experience with us. We’re glad our customer service team was able to assist you promptly and process your return and refund smoothly when your situation changed. We always aim to handle these requests fairly and efficiently, and it’s good to hear this was reflected in your experience. At AuraPets, we truly value customer satisfaction and always strive to make the process as straightforward as possible when a return is needed. If you ever need anything in the future, we’re here to help.
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Craig B.
May 21, 2026
2 and a half months and so far so good
I've been giving the drops to my dog for about,2 and a half months now and the cloudyness in his eyes has definitely gotten much better. I will definitely continue giving your product to him and we'll see just how much better he gets. I'm happy with the results so far. I also really like the fact that if I have a question or concern, my emails are answered very quickly. That's of the utmost importance to me.
Response from GetaurapetsJun 1, 2026
Hi Craig, Thank you for taking the time to share such detailed feedback. We’re very happy to hear that after consistent use, you’ve noticed improvement in your dog’s eye cloudiness and that you’re seeing positive progress so far. Consistency is key, and we’re glad to hear you’re continuing the routine. It’s also great to know our support team has been responsive and helpful whenever you’ve reached out. We truly appreciate your trust and kind words. If you ever have any questions, we’re always here to support you and your pup.
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Robert
May 20, 2026
Not only does this product not work…
Not only does this product not work after requesting a refund (which would indicate I don't want your product) they charged me for another order which has not arrived. Their claim is I didn't cancel my subscription. Then "Marvi" argued with me about the entire situation. I still haven't received the product or refund for the order they placed for me. I have escalated with Paypal. Save yourself the frustration and aggravation and don't buy this snake oil from these con-men.
Response from GetaurapetsJun 1, 2026
Hi, Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand how frustrating this situation must feel, especially regarding billing and delivery concerns. At AuraPets, we take these matters seriously and want to help clarify and resolve them. Subscription orders are generated based on an active subscription status in the customer account. If a subscription is not canceled or paused in the customer portal or through support, it may continue to process according to the selected delivery schedule. That said, we absolutely want to make sure this is properly reviewed in your case. We also understand your concern regarding the most recent order not being received. We would like the opportunity to look into the tracking details, billing status, and any refund eligibility so we can work toward a fair resolution for you. If a PayPal dispute has been opened, we will also cooperate fully through that process. Please reach out to us at [email protected] so we can investigate this further and assist you directly. We appreciate your feedback and the opportunity to make this right.
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Geraldine S.
May 16, 2026
Great and quick results
The communication with my rep was quick and easy. The rep was efficient, professional and completed my request ensuring my needs were met.
Response from GetaurapetsMay 19, 2026
Thank you so much for your kind words! We’re delighted to hear that your experience with our support team was quick, smooth, and helpful. Providing professional and compassionate assistance to pet parents is always our goal, and we truly appreciate you taking the time to share your feedback. Thank you for being part of the AuraPets family!
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Consumer
May 6, 2026
My dogs eyes are much clearer now than…
My dogs eyes are much clearer now than when I started. He’s a 17 year old goodest boy and I’m so happy to see his vision back. The vet declared him blind. But he is not anymore. Thank you so Much
Response from GetaurapetsMay 6, 2026
Thank you so much for sharing this with us. It truly means a lot. We’re so happy to hear that your 17-year-old good boy is doing better and that you’re seeing clearer eyes. That kind of progress is incredibly special, especially at his age. Give him some extra love from all of us. We’re grateful to be part of his journey, and we’re always here if you need anything.
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