don S.
This is how all insurance should work
Bought my Note20 Ultra 5G ($1000++) the first week of July and Akko insurance on July 7. I paid $120 upfront so it’s effectively $10/mo and has a $99 deductible. Yesterday I dropped the phone and didn’t crack the screen, I crushed it. The rest of the phone was undamaged but completely not useable. I put a claim in via the website at 4 or 5 EST Thursday 9/2. I got an email in about an hour, asking for photos of the phone. I took the needed photos with my iPad and sent them in. A few minutes later they asked me to get it repaired at UbreakIFix , and also for my PayPal or Zelle account for payment. Today at noon, Friday 9/3, I took the phone for repair and had it back by 1:30. I paid $296 and sent the receipt to Akko at approximately 3pm. At 5:45+- I received notice that the Zelle deposit was made, minus the $99 deductible of course. That’s how insurance should work.