AKKOReviews of getakko.com

Terrible experience so far. First thing to know is that it's very hard to contact customer service and doesn't offer 24 hour service nor an option to call them. Second I had a phone stolen and it's been 14 days with no one contacting me about it even after multiple emails and texts to them. Also they couldn't find my payment for a month that was paid. The app that you have to download wouldn't work correctly neither on my device. Absolutely the worst costumer service from a company that I have ever experienced.

*Review updated because AKKO personally contacted me and basically low key threatened me over this review. That’s how I perceive it at least. They mentioned words like “libelous” which is basically code for “hey we’re gonna sue you because we don’t like that you gave us a one star”. Before you sign up with AKKO just know that’s how they treat their customers who have negative experiences. So please consider this review strictly my opinion and my experiences based on my own perception. 😁😁😁 People. Listen. Do not get AKKO. I signed up because their ads are everywhere and although it sounded to good to be true, it seemed like a good deal. Well as the saying goes, if it's too good to be true, it is. 1st negative experience: They want pictures of all your devices upon sign up and if those pictures aren't right, you won't be told until it's time to fill out a claim. If your pictures are wrong you'll be denied. Of course that’s just my experience as I see it. Strictly opinion. I’m sure they won’t treat you the same exact way. Again: they do not review your pictures, if they are wrong you WILL NOT BE TOLD THEY'RE WRONG AND YOUR CLAIM WILL BE DENIED. This is the experience of many people who have had AKKO. Search other review sites and Reddit for evidence of this. It's the most common complaint. 2nd negative experience: When it comes time to fill out a claim, they want more pictures. Your word isn't good enough, the pictures you provided at sign up aren't enough. They need more. Not a huge deal I guess but it's simply one more annoying aspect when you're trying to get your phone repaired. 3rd negative experience: Response time is literally the longest response time of any company ever. Especially a company of this nature. Everything is done through email. It's terrible and takes roughly 24 hours. So if they email asking for pictures and you send them one, it will be another 24 hours before they respond again with the next steps. This is not an exaggeration. They are brutally slow. And if you're like me, your phone is your lifeline. If you break it, you have to get it fixed right away or you can't work. Luckily in my instance, my phone was still usable. But if it isn't? Oh well. Hope you have a spare while waiting for AKKO to actually respond. This is all before you ever get approved to get repaired. 4th negative experience: you don't get to choose your repair shop. AKKO does not have a list of companies they work with. They don't have a map or a network. They claim to work with any company who has over 4 stars on Google. But trust me, this isn't the case. AKKO would not work with my local repair shop despite them having a Google presence, Facebook presence and a Website with multiple 5 stat reviews. They wanted me to send my phone off to Samsung or drive an hour away to get my phone repaired by uBreakiFix. This was obviously a huge inconvenience especially when I was assured (before signing up) that they worked with "literally any repair shop who has over 4 stars on Google". That's a flat out falsehood. It was at this point I simply canceled my service. I don't play silly little games like that. 5th negative experience: Customer service rep decided to get a little cute and snarky when I complained. I suppose I struck a nerve. That's okay, the truth hurts. Nothing new in the realm of companies who do bad business. Consider it the cherry on top. All in all AKKO is cheap but useless. They aren't well known for a reason. Their process is brutally slow. They have a high rate of denying claims over pictures you take when signing up. They do not work with the repair shop of your choosing even if that repair shop is qualified. You'd be better off self-insuring or going with a typical insurance plan that you get when you purchase your device. All in all, insurance companies make money off denying claims, banking on you never using the service, and charging high deductibles on top of your premium. AKKO is no different, although their premiums and deductibles are relatively low. That's the bait. Proceed with caution. Side note: At first I was concerned that many of AKKOS 5 star reviews were totally fake but now I know they’re 100% real since they asked me to remove this review. Yes they literally asked me to remove it or “modify my experience”.

This company seems to not really cover anything. When my scooter got stolen, that couldn't be covered because it had a motor in it as if anybody has a scooter that's not motorized worth even having insurance for. I lost a silver necklace they refused to cover that. When I lost my phone all because I had not taken a picture of my phone settings with my phone facing a mirror they refused to cover that. It's a waste of money they don't cover crap so don't even give them your money because you're going to be pissed when you try to get something replaced and they look at you and say no

I have been paying the monthly fee for years. I filed my first claim and they told me that it had to have been broken within 90 and 120 days of purchase. Are you kidding me? You dont cover anyone outside of a 30 days window? very convinient for you. What a scam.