AKKOReviews of getakko.com

This company is a total scam in the way they provide insurance I signed up and had to pay a full year in advance by allowing them to access my bank account. Which cost more than the phone i was insuring.Then after paying when it came time to add my 25 devices it would not approve photos. It wasnt till after it would not approve photos that it disclosed that photos had to be taken with the device and standing in front of a mirror. How ridiculous.I asked for a call and was told it would come the next day at 10am it came two days later 7am sunday morning even mire ridiculous. This is one of those companies that only deals to a teck crowd that loves spending their entire life online giving uo their data and if thats not you then you are making a big mistake. After realizing that there was no way that I as a disabled person would be able to upload and verify 25 devices to their approval I decided it would be best to cancell the service and go through the process of getting refunded. Disclosure of how they opperate,cost and process claims a big zero F grade. Customer service a big zero F grade. Billing a big zero F grade. This company wants you to surender your wallet first so that they can explain to you how they will make submitting a claim so impossible that you will just give up but rhats great because you need to use an app.lol Bottom line ut should not be more complicated to insure a cell phone than it is to insure a car yet akko has exelled at it. Can you imagine your car insurance telling you that you need to back your car up and raise it on a lift in front of a mirror and take a picture with the back up camera and upload it with the car then keep doing it till the picture meets their approval. I for one am not a puppy dog and i do not jump through hoops to make some one else rich open your eyes people. As you can see by the reply the manager has no problems disclosing or conversation which was a private conversation to try and convince people to surrender their wallet the bottom line is it much easier to insure an automobile with any insurer than it is to insure a phone with this company their reasoning doesn’t matter because that’s just plain wrong

Buyer beware! Stay far away from this company. There is no phone number or live person to talk to right away to deal with any issues. I canceled my plan, and they have yet to refund my account. I had to dispute the transaction with my bank.

This company is a big fraud .my Samsung fold 5 got lost . They gave me a lot of stress and a lot of repeat requests . They request more everytime you respond The money they want to pay can not buy My phone . They also paypay through PayPal with Canadian dollar in which I am using USA dollar They promise to pay 964 in USA dollar . They pay me 648 Canadian I sent them massage . Pls be ware of this Akko . They real fraud and I we report them to cunsumer protection

Worst of all insurance. I lost my phone and not theft. They want police report for lost phone. And its been 4 days since I have filed claim. There is no way to get to claim team. You just have to wait for them, not knowing whats going on behind the scenes. Its freakingly worst-est of all.

Bought AKKO to insure some of my devices at home. $15 a month to insure multiple devices sounds like a great deal, but the issue is once it comes time to cover those insured items, they will deny you for any reason they want. Had a TV that was damaged by my cats claws, and they will not insure it because they say deep scratches on a OLED TV screen are 'cosmetic' yet it is affecting the image quality. They also say I did not upload proper photos, but followed the app instructions. Also tried to upload many photos to show every single angle when registering my TV, but they have a limit of 3. Stay away from AKKO, unless you like spending money on insurance that does not actually cover anything. Update to AKKOs reply: Their information is false and couldn't be further from the truth. In the photos uploaded, I took a clear photo of the entire screen on as requested. There is no damage in that picture. Again, I tried to upload more photos to show every angle when registering, but their website/app only allows 3 photos (front, back, about page) Secondly they claim I am only 6 days into my projection plan, but I have my email as proof of me purchasing the plan on July 21st. Not only does this insurance company provide fake coverage they also openly lie about information that is documented. Stay away from this scam company.

I signed up for their insurance service because they advertise they will cover you on trips outside of the USA and that is indeed what I needed since I do travel a lot to Argentina, Brazil and Colombia. When I signed up they asked for my proof of address in the US (which was sent and approved) as well as my ID (I sent my non-US passport. I don’t have any kind of US issued ID. I was approved and I THOUGHT I was covered.) That was until I got stolen in Colombia. I filed the claim with them and that is when the headaches started. They wanted a Police Report. It was VERY hard to get a police report in Colombia as a foreigner but I managed to get one. Sent it to them. Excuses started. They said it wasn’t completed and they needed to wait until the “investigation” was over. I had to struggle to get another confirmation from the Colombia Police because they usually don’t send such a thing. I got it. Sent it to them. OK, now that they got what they asked for (and made me waste a lot of time to get) they came up with another excuse. They sent me a link to “prove my ID”. There was a list of all countries, but you could only submit a US issued ID. I contacted them and they said that without a US issued ID they wouldn’t pay and they refunded the payments I made for insurance during the last 5-6 months. What a nice way of resolving things! I got stolen my watch and iPhone. Instead of paying over $1200 for me to buy my stolen items back they simply refunded the money. These people are scammers. If they wanted a US issued ID they should have asked for it when you sign up. Otherwise it is simply a SCAM. Not everybody living in the US has a US issued ID and that is known by everyone…. Unless you are looking for an excuse not to pay out. And if they weren’t going to pay anyway, why did they made me lose all this time looking for police reports that took a LONG WHILE to get? Very frustrated with this company, I think someone should take them out of business. UPDATE: They just emailed me BECAUSE I wrote here. It looks like they care more about people when they get the truth out there to others. Still, they are asking me for MORE verification. No sir, I wont spent more time with these people they made me waste enough time. I should have been "verified" when I bought the insurance, not after I get stolen. If nothing had happened they would still be happily taking my money every month. I will post every single update here and on every other website I have posted until now. UPDATE 2: Taking a look at this profile here we clearly see that all the people who are in love with the service and "1 review" posters. Oh had I noticed this earlier... I would have gotten some serious insurance. DO NOT BUY FROM THESE PEOPLE THEY ARE ALL A SCAM EVEN THE REVIEWS ARE FAKE. Look it up. "Buy Trustpilot reviews" on Google and you will see how many companies are offering these services. UPDATE 3: A guy/girl under "JB" (Yes, they hide their names, you never know who is behind the scenes) contacted me saying I stated once I live in Colombia. Absolutely FAKE, never said that. Fake and lie like everything they do. We will go deep into this and have this scam company destroyed.

Be warned.. had a crack on-screen sent 2 videos several pictures and no service of any kind they play dumb when contacted by email and or through app.

Last time I checked this company’s page there were only negative reviews but they listed as 4.7 star business. I pointed it out to their marketing YouTube account. Now there is a handful of reviews from the last 2-3 months raving about this company. Bugged maybe nefarious collusion with bad business at worst. Anyway. This company denied my claim because I have a renters insurance policy. They told me to go file a claim with renters and they would take care of the rest. Well most renters policies cover well over the maximum akko’s policies cover so there would have been no need to go back and forth for weeks about the recent loss event I faced. I don’t know what laws allow insurance companies to force a consumer to use one policy over another but I purchased Akko to cover my personal electronics. If they won’t cover a loss because a consumer already has a homeowners or renters policy then they ought to be crystal clear about this. It really agitates me to think about my paying Akko month after month to safeguard my electronics and then being turned away when something awful happened. They were aware from the start that I had a renters policy I was t interested in invoking and they requested information from me about the incident. I’m not even sure they actually processed a formal claim for my incident. All of this business was done via email. They don’t seem to have people you can actually speak to but at least everything is done in writing. my experience with then was so awful that I question if any of these 5 star reviews are legitimate. My tip is to go with apple care or all states gadget insurance. Akko is just as bad as assurant ime.