GeologieReviews of geologie.com

Never had a skin care routine before but wanted to start. Geologie had a great algorithm to determine my needs. Since then I’ve added on body wash, face wash, deodorant, vit c serum, etc. Skin looks and feels great. Highly recommend.

I place an order for the 30 day trial as well as the vitamin c serum. I still have not received my product. When contacted they only say the shipper is aware. Really so where is the 40 dollars worth of product you supposedly shipped me. No offer of a refund. No kind of resolution or offer of a refund or to reship the merchandise. The person I have been in contact said I placed points in your account that will equal a 25 percent discount. Who cares if you never receive the products. I would never recommend this company to my worst enemy after the experience I have had. I really appreciate the reply. I was issued a refund for the purchase which is good. However, it was not until this review that any kind of real action was taken on your team's part. I was told it was a label scanning issue nothing to do with the volume of shipments. It was a known issue however instead of sending me out a new shipment I was given points for a discount and told the shipper was aware. So basically, have a discount send us more money. The simple solution would have been to say yes, the labels are not scanning correct you may not receive your product here is a refund. or let us ship out you merchandise to you again and if you do receive the first order it's on us. This approach however would involve caring about customer service and not about the money. If the product is good and the customer service is good the money will come. Poor customer service will turn people away from even the best products. If by some Miricale, I do receive the product I will update the review on the quality. I still find it convent that nothing was moving along until this review was posted maybe it was just poor communication on the rep's part. But again, if there's a known issue that is causing a problem it should be address with the client as the emails are coming in.

MY experience with the company was horrible. It was determined after I had an allergic reaction to a product in their line, the product didn't work. I requested to terminate my subscription. They still sent out the products and refused to refund me and let me send the products back. This is a MONEY game for this company. It's not about proving people with effective skincare its simplY about getting money from your bank account into theirs. There are far better brands that stand by their products and still meet the standards of salesmanship. As a male model and Skin care enthusiast, I do not recommend no one to utilize this company for their skin carte needs.

Works for me great ! Only day cream and face washe tubes are not really good for using but the product is great 👍🏻

I needed to update my review. After working with support, they were able to make things right and that says a lot for a brand.

Terrible business practices. They don't provide a way to return a product that is not usable due to having a negative reaction to the use of the product. Reached out to their customer service department to cancel the subscription and the order that they just charged for. However, as soon as I reached out it miraculously started to prep for shipping. Milos informed me that they do not have the ability to accept returns. They also apparently have a poor system in place where they know when to charge but don't know when to notify their customers of a future order being packed and shipped. Their business practice is very poor and boarder line predatory. I would stay clear of this company and search elsewhere for skincare prodcuts.

First of all, I bought a one-month trial package. Later, I intended to cancel my subscription because the products were not effective on my skin. But I forgot and it's been a month. Suddenly, my credit card was charged about $150. As soon as I saw this, I went to their website and canceled my subscription. How hard can it be to log into the account on a website? I have never seen such a ridiculous account login and account control system as on this website. I just spent 5 minutes logging into my account. Anyway, then I realized that a new 3-month package order has been created. I wouldn't even have thought there could be a company where it is impossible to cancel this order, but unfortunately, this is true. You cannot cancel a created order, even immediately after it is created. So I emailed customer service. When I got a reply to my e-mail, the products had reached the cargo company and according to what I was told, the product was not canceled after it was shipped. I am forced to buy these products because the company does not accept refunds. The products are prepared according to the person, etc. In short, a policy has been created with the thought that we will take the money and then do our best not to pay it back. The customer service lists all the negatives as they will not cancel your order, and will not refund the money. So I will do everything I can not to pay (or get back) this money. Even though they are not helping, I think I will get my money back by contacting my bank because I think this is a real scam. If they send the products, I will throw them all in the trash. It is surprising that such companies still exist in this age. I would not recommend anyone to buy from this company.

Milena Ristić was very helpful and only made the experience of Geologie even better!