GeologieReviews of geologie.com

great return, honest policy, and good customer service.

Not only is the product great, but I felt incredibly well taken care of by support when I emailed for help. Thank you so much!

Firstly, if you've ordered anything from this company, I would highly recommend immediately following this walkthrough to confirm that you're not unknowingly signed up for a subscription, and to cancel, if that's not what you'd ever intended to do: Google "Geologie how to cancel subscription" and you should find a link to the Geologie FAQ: https:// faq.geologie.com /article/v52rg2vm84-how-do-i-cancel-my-subscription Initially I found myself unable to actually log in to the account--I would log in with my email, obtain a code via text, and then click on the Membership Section of the Geologie Home Page, where it would immediately prompt me to log in again. This loop went on and on each time I tried logging in. I reached out to the Geologie team about this, providing them screenshots, and they were slow to respond, and actually never provided a working solution. I'll share what worked for me, in the event it helps someone else : Try logging in by using an incognito browser and disabling ad block for the Geologie site. After finally gaining access to my account, it showed 2 subscriptions that had somehow been started from what I had believed to be one off purchases I'd made from them. I was then able to cancel them both as well. If you read through the other reviews on Trustpilot, you will see that there are more than a few others who've encountered similar customer experience disappointments related to unknown/unwanted subscriptions. As others have mentioned, they will not accept returns or cancellations. I reached out the minute I received an email alerting me to a new order, and they refused to cancel. As others have suggested, they only reached out with the option to refund the order after I contacted the BBB to file a complaint (with my email/order documentation). (This appears to be the "exception" they reference in the lengthy response to this review.). Personally, I have plenty of subscriptions that I utilize, but the merchants will email me ahead of the time of shipment with a reminder of the subscription, and a chance to make edits/updates/skips. In this case, the only notice I received was a notice of the shipment, and in inability to cancel. Regardless of whether or not the products are quality, this company has forever lost my business by leaning into a predatory subscription model as their primary focus. Tread carefully with ordering, and make sure you don't have unwanted subscriptions.

Great products that have my skin feel soft, supple and young! Fast, friendly and responsive customer service. Changed addresses and had my subscription lost in the mail. Geologie was quick to send me out another. Highly recommended !

Shipment was super quick and products are as advertised! On top of that my interaction with customer service on a minor issue with my account was quick, friendly and solved my issue!

I am enjoying the sample kit, but I don't recollect an agreement to be charged for an amount of $161.43. A choice wasn't allowed for which products I would like to buy. I thought I could choose which products I wanted after the samples arrived. If I have made a mistake I'll gladly edit my review. Thank you for the sample kit. I'll research this further and adjust soon. Happy New Year everyone!

Very honest and high quality company, their products are like magic for my skin.

I've been using the regimen as originally prescribed for a year now. My skin has been clear and I've experience zero irritation, which has been a problem for me in the past. Recently, the winter months had brought on some dryness, so I reached out to the Geologie team for suggestions. Their tips helped me fix the issue in only a few days. Super helpful!