Simple. Personalized. Results.Skin, hair + body care.25 time award-winning formulas rooted in science with ingredients clinically proven to work. Discover your routine today!
Geologie (geologie.com) has 1,084 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
geologie.com
Website
geologie.com
Category
Cosmetics & Makeup
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: August 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great customer service, great products. Non-greasy, face feels super all day!
WB
William B.
Geologie best in class!
Have tried many brands to include very expensive ones supposedly used by movie stars. None compare to the results using Geologie facial care products. And their CoWash for hair is a winner too. Great products and customer service - 5 stars for sure!
TK
Thomas K.
Very responsive and direct with useful…
Very responsive and direct with useful information
LM
Leo M R.
*Warning
*Warning: Geologie Practices and Policies*
Attention everyone! I wanted to share my experience with Geologie. I have encountered issues that I believe reflect unauthorized transactions on customer accounts. Additionally, their policies, including non-refundable terms, raise concerns about legality. Please be cautious and thoroughly research before making any purchases. If you've had similar experiences, consider reporting to the relevant authorities.
Stay safe and informed!
They refunded me but...
I stand by my previous comment regarding my experience with Geologie. It is disappointing that they attempted to flag my review as harmful and illegal here on Trustpilot, just exactly how they do not have negative reviews on their website, because they flag them and take them down. I would like to clarify that Geologie only offered me a full refund after I reported them to my State Department of Justice, the Federal Trades Commission, Trustpilot, the FBI and the Better Business Bureau. Additionally, I was accused of being racist towards a customer service representative simply for pointing out unauthorized transactions on my account. This accusation is unfounded and detracts from the real issue at hand.
Response from GeologieJun 18, 2024
Thanks for your review, Leo, and sorry to hear you had a negative experience with us.
To be clear, we do not generate a subscription for any customer without their explicit acknowledgment and consent to our membership terms at checkout. No subscription purchase can be made without reading and agreeing to those terms by manually marking a checkbox prior to purchase. We transparently communicate relevant subscription details in a number of places before, during and after purchase, which our customer support team confirmed you were aware of. We also outline company policies on returns, refunds and subscription/order cancellation in many of the same places, as well as in our public FAQ's.
We always want our customers to purchase however works best for them on our site, whether that's via subscription for a little bit of a discount or a la carte with less commitment. Just keep in mind that customers who subscribe can utilize flexible account controls to postpone their orders, modify what products are included or cancel outright at any time.
Don't hesitate to follow up on the email thread you had with our customer success lead if there's anything else we can lend a hand with, Leo.
RS
Robert S.
Customer service support
Anastasija, helped me with an urgent request about my late geologie set order. She gave me an immediate solution and I received my order a week later!
DH
Dorian H.
Andy
Andy definitely has Geologie’s customers best interest at heart and does his absolute best to answer questions and support their needs.
RD
Rocio D.
The costumer service was very cooperative!!!…
The costumer service was very helpful and nice with my request !! After a few days I received my products and costumer service was interested about my case !! Thank you you are a very supportive team !!
CO
Consumer
Andy at Geologie is amazing
Andy at Geologie is amazing! He is great to work with and is quick to answer any questions. He definitely has Geologie’s customers best interest at heart and does his absolute best to answer questions and support their needs.
