GeoforceGeoforce was founded in 2007 with the simple belief that the chaos and pain of field operations could be alleviated with technology. Our mission is to build the largest global network of connected field assets, providing operational intelligence to companies involved in field operations around the world.Combining a cloud-based software platform with rugged GPS tracking devices and global satellite and cellular networks, Geoforce’s Track and Trace solutions include efficient asset location and retrieval, rental invoice auditing, service delivery verification, inspection compliance, equipment maintenance alerts, and a host of others.
Geoforce (geoforce.com) has 174 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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174 approved reviews, newest moderated first
Kelly
Good morning
Response from GeoforceJul 5, 2023
Hello. We apologies that you're having issues with account setup tasks. We have open tickets with our support team who have reached out today, and we also are working on having out Training team schedule some time with you.
Sonam
Very bad customer experience order device one week ago received but got wrong harnesses again ordered harnesses it has been one week haven’t received correct harnesses my truck is parked in yard for 2 week thinking g about cancelling contact but stuck due to contract
Bernie
Quick response. The hardware is absolutely incredible.
Noreen
Company rep was helpful. She followed up with progress.
Krista
Once my email got to the right person I had a quick response
Not a happy C.
What's the difference between Geoforce Customer Service and a unicorn? Neither exist. This is by far the worst customer experience I have ever experienced. 10/10 would not recommend. The only person pleasant to deal with was Christine; she actually did what she said she would do and was always polite. Now, what exactly went wrong? The better question is what went right, as that’ll be a much shorter list. When we brought up our concerns and reasons we needed to clean up our account, we were faced with nothing but attitude (and the most "we don't give two sh*ts" attitude). We were told that we were costing the company money, and that if we switch our monthly term they would risk losing us a client. Account clean up took well over a year and a half, due to at least a month long wait in between responses even though we sent a weekly follow up email that was consistently ignored by their team members. The few occasions that we did hear back, it would take multiple additional weeks for a legitimate response; responses only provided after continuous follow-ups from our admins. The only time there was a prompt response was when they might make a sale. To this day, we are still experiencing billing issues. “Sell it and forget about it” should be their company slogan. Not once have we ever been asked how we are liking the program (Trakopolis and Geotab), unless it was an auto email review response; we have always been the ones to reach out. No one has ever asked if there are things we didn't like, how to improve or just a genuine check in on our company. Between the lack of customer service, rude responses, lack of follow-up and blatant indifference to our plights, I have never been more frustrated dealing with 2 people than I have been with them. Neither of them are proficient at problem solving (or even listening) in any way. Although we do not have an extremely large company, we are still paying a significant amount (thousands monthly) of the devices, software system and support. We should be treated with the same decency as any large company. If they do not have the capacity to do this, all contracts with smaller companies should be void. While I was dealing with cleaning everything up I had my email get blocked for multiple months. Multiple emails back and forth with IT on both sides and the only thing that could be detected was a block.
Response from GeoforceMay 10, 2023
Dear Customer, We want to apologize for the negative experience that you have had with our team. We take great pride in our customer service, and the fact that we did not provide you with the level of service you've come to expect is something we are taking seriously. We will be reaching out to your team to determine the best approach to rectifying your concerns and will do everything we can to ensure this does not happen again. I want to thank you for bringing these concerns to our attention. We are always open to feedback and strive to improve our customer experience overall, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or any other issue arises again.
Dale
Always fast response and great product knowledge
David
The serivce was okay, it just took several days for them to respond
Response from GeoforceMay 1, 2023
Thank you for the feedback. We apologize it too so long for a response, as we typically expect under a few hours during main business hours. We're taking steps to see that our customers won't see long delays in response time going forward.