Genuine Authentic Brand The #1 B2C Genuine Luxury Fashion Marketplace. We sell Genuine Authentic Luxury Brands. From Biggest luxury Brand Designers with history. We Ship Worldwide. Europe within 3 business days and 5-7 days in North America, Asia and Australia. Stocks are 100% Genuine. Limited Edition. 100% Product Quality Satisfaction Guarantee. We guarantee every transaction is 100% secure.
Genuine Authentic Brand LLC (genuineauthenticbrand.com) has 68 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Response from Genuine Authentic Brand LLCMay 13, 2022
Hello Douvert Arthur,
This order #2219 was Delivered On
Monday, May 02 at 10:53 A.M. at Front Door.
Please refer to this proof of delivery
https://www.ups.com/WebTracking?loc=en_US&requester=ST&trackNums=1ZY2299V0398169164/trackdetails
UPS: Tracking Number
1ZY2299V0398169164
Do you have any cameras installed at your front door?
Could you please check with your neighbor or if they have any camera installed to see if they can check this footage date Monday, May 02 at 10:53 A.M. at Front Door
If so please let us know.
Best regards,
Genuine Authentic Brand
Customer Service Team
VM
Virginia M.
Great Customer Service
Customer service has been great in rectifying our issue. The company is willing to help with whatever issue you are having. Thanks!
Response from Genuine Authentic Brand LLCApr 28, 2025
Hello Virginia,
Thank you for your kind words! We’re so glad to hear that our customer service team was able to assist you in resolving the issue. At Genuine Authentic Brand, we are committed to helping our customers and ensuring a positive experience every time.
If you ever need further assistance in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
EL
Ellenrochee
My item came and it was perfect!!
My item came and it was perfect!!! A lil worried at first that I wouldn’t receive but it came and I am elated!!!
Response from Genuine Authentic Brand LLCApr 28, 2025
Hello Ellen,
Thank you for your wonderful feedback! We’re so glad to hear that your item arrived in perfect condition and that you’re happy with your purchase. We understand how important it is to feel confident in your order, and we’re thrilled to know we met your expectations.
If you ever need any assistance in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
WA
Wanda
Quick and real
Quick and real. I almost got ripped off with another and was hesitant at first with this company. Easy and very good experience. Thank you! My grandson loves the shoes!!
Response from Genuine Authentic Brand LLCApr 28, 2025
Hello Wanda,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us and that your grandson loves the shoes! We understand how important it is to shop with confidence, and we’re glad we could provide a seamless and trustworthy experience for you.
If you need anything else in the future, don’t hesitate to reach out. We’re always here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
D
张战航
***Update on Canceling my Order***
***Update on Canceling my Order***
Very good customer service, quickly handle my refund request
Orders include: #1881, #1880, #1879, #1875
Response from Genuine Authentic Brand LLCApr 28, 2025
Dear Customer,
Thank you for your updated feedback! We’re glad to hear that our customer service team was able to quickly assist with your refund request. We strive to ensure that all of our customers have a smooth and positive experience, and we truly appreciate your patience throughout the process.
If you have any other questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
TO
Tonya
***Update on Canceling my Order***
***Update on Canceling my Order***
I received an email from James within hours apologizing about the experience I had trying to cancel my order. He canceled my order immediately and refunded my money back!!! Thank you James for taking care of my request.
Response from Genuine Authentic Brand LLCApr 30, 2022
Hello Tonya
Thank you for your updated feedback! We’re so glad to hear that James was able to resolve the issue quickly and ensure that your refund was processed promptly. We always aim to provide a positive and efficient experience for our customers, and we’re grateful for your understanding.
If you have any further questions or need assistance in the future, don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
KG
Kimar G.
Great customer service
Unfortunately the product didn’t meet my satisfaction, but I contacted them and they immediately apologized for this inconvenience and happily accepted my return also sending my a free return label
Response from Genuine Authentic Brand LLCApr 28, 2025
Hello Kimar,
Thank you for sharing your experience! While we’re sorry to hear that the product didn’t meet your expectations, we’re glad that our customer service team was able to address the issue and provide a smooth return process. We aim to ensure that every customer is fully satisfied, and we appreciate your understanding.
If you ever need assistance in the future, please don’t hesitate to reach out. We’re here to help!
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
MA
Mark A.
Had some challenges with a return, Support helped me complete it
***Update #2, April 25th***
Changing my review from 3 stars to 4 stars.
I shipped the perfume back on April 23rd at my own expense and it was delivered today. Joanne from Support informed me my refund has been processed and I should receive it within 5 business days. I am very grateful.
Thank you, Joanne. I really appreciate it.
**Update #1, April 22nd**
Changing my rating from 2 stars to 3 stars.
I emailed Support directly to let them know my Instagram account had been disabled in the case that might prevent them from responding to any emails generated through Instagram regarding my return prior to my account being disabled.
Joanne from Support responded to my email, apologized for the delays I've experienced so far, asked me to ship the perfume back to them directly, and told me I will receive a full refund after they receive it. I am very appreciative.
I will update this review once more as soon as I receive the refund.
Thank you, Joanne. I sincerely appreciate it.
*Orginal Review*
I purchased a perfume through Instagram Shop on March 26th. I received the perfume on April 14th. I thought I had purchased the 100ml bottle, but received the 50ml bottle instead. The size was not included in the listing.
Requested a return directly with the merchant through Instagram messenger on April 14th. Was told the supplier had been contacted and they were waiting for a response. I asked for an update on April 15th, and was told they had not heard back from the supplier yet. I felt I was being given the runaround so I requested a return through the Instagram order page on April 16th.
Received a response by email on the 18th that the merchant had contacted the supplier. Asked for an update on the 19th, was told they were still waiting to hear from the supplier. Asked how long it might take to receive a response from the supplier or what happens if the supplier does not respond. I received no reply.
Waited 24 hours and on April 20th contacted Instagram for help. Instagram could not help me, and told me to contact the merchant. I contacted the merchant through Instagram messenger, and received no response until after I posted negative reviews here on TrustPilot and on Instagram.
The merchant responded to me on Instagram messenger telling me we had to wait 14 days for the supplier to respond. If the supplier does not respond they would have to contact Paypal in order to proceed with the return. They asked me to remove the negative reviews. I deleted them.
Simultaneously I received an email from the merchant threatening me that they might decide not to process my return if I did not delete the negative review. Since it had already been deleted, I wrote back and expressed my dismay at being threatened, and informed them that whether or not the return was processed I would leave an honest review about my experience with this company.
Yesterday, April 21st, my Instagram account was disabled, and today, April 22nd, it was terminated. Since my only negative interaction was with this store, I suspect it has something to do with them, though I can not be sure.
Regardless, be aware that if you purchase something from this store and you want to return it, it might be very difficult, or even impossible to do so.
Buyer beware.
I will update this review if and when my return is finally processed (or not).
Response from Genuine Authentic Brand LLCApr 28, 2025
Dear Mark Anthony,
Thank you for your patience and for keeping us updated throughout this process. We sincerely apologize for the challenges you encountered initially, but we’re grateful to hear that our Support team, particularly Joanne E., was able to assist you in resolving your issue. We always aim to provide our customers with the highest level of service, and your feedback is invaluable in helping us improve.
We understand the frustration of delays, and we truly appreciate your understanding as we worked to resolve the situation. We’re pleased that your refund is being processed and that you are now satisfied with the outcome.
If you have any further concerns or questions in the future, please don't hesitate to reach out to us. We are here to help and committed to ensuring a positive experience for all our customers.
Thank you again for your trust in us and for updating your review. We value your business and hope to serve you again soon.
Best regards,
Joanne E.
Customer Support
Genuine Authentic Brand LLC
