dj S.
Recently made a big purchase with this…
Recently made a big purchase with this company and had to make a couple returns. The were very helpful in giving me a quick response to my issues and fully refunded my returns. Great customer service... with that said & refund completed everything I purchased was replica & the only way they'd give me a full refund was if I gave them a good review here so don't buy Nikes or Jordan's or exclusive kicks from this company none will pass as authentic if your trying to resell them & very unfair that I had to give them a 5 star review in order to get a refund at all. Very disappointed in that kind of business practices
Response from Genuine Authentic Brand LLCApr 28, 2025
Hello Dj, Thank you for sharing your experience! We’re so glad to hear that our customer service team was able to assist you with your returns and that everything was resolved quickly and to your satisfaction. Providing excellent service is our top priority, and your feedback means a lot to us. If you need anything further in the future, don’t hesitate to reach out. We’re here to help! Best regards, Joanne E. Customer Support Genuine Authentic Brand LLC