Genuine Authentic Brand LLCReviews of genuineauthenticbrand.com

Response from Genuine Authentic Brand LLCDec 26, 2023

Subject: Update on Your Order Delivery Dear Customer, I hope this message finds you well. Please refer to the tracking information provided below: USPS Tracking Link According to USPS records, the item was successfully delivered on December 20, 2023, at 8:16 PM, and was placed in/at the mailbox at the following location: LONG BEACH, CA 90805 We have not experienced delivery issues with USPS in the past. We kindly recommend checking with your neighbors or reviewing any available security footage to determine if the package may have been misplaced or stolen. Please let us know if you are unable to locate the item, so we can initiate a claim with USPS and proceed with a formal investigation regarding your order. Thank you for your prompt attention to this matter. Warm regards, Joanne E. Customer Service Genuine Authentic Brand LLC

Response from Genuine Authentic Brand LLCApr 28, 2025

Subject: Return Required for Refund Processing Dear Rika, I hope this message finds you well. As previously communicated, the sneakers must be returned in order for us to process your refund. Although the return window of 30 days has passed, we made an exception to accept your return; however, we have yet to receive the item. Please note that a full refund can only be issued once the returned sneakers are received. Thank you for your understanding and cooperation. Warm regards, Joanne E. Customer Support Genuine Authentic Brand LLC

Response from Genuine Authentic Brand LLCApr 28, 2025

Hello Tony, Thank you so much for your kind words and for taking the time to leave such a positive review! We’re thrilled to hear that you’re satisfied with your experience and that Genuine Authentic Brand lives up to the name. We take great pride in offering high-quality products and customer service, and your feedback means the world to us. If you ever need assistance in the future, don’t hesitate to reach out. We’re always here to help! Best regards, Joanne E. Customer Support Genuine Authentic Brand LLC

Response from Genuine Authentic Brand LLCApr 28, 2025

Hello Angel, Thank you for your positive feedback! We’re so glad to hear that you’re satisfied with the fast shipping and the quality of our products. We strive to provide our customers with the best possible service and are thrilled that you had a great experience. If you need anything in the future, feel free to reach out. We’re always here to help! Best regards, Joanne E. Customer Support Genuine Authentic Brand LLC

Response from Genuine Authentic Brand LLCJun 11, 2023

Subject: Resolution of Your Return and Refund Dear Customer, We sincerely apologize for any inconvenience you may have experienced. Our records indicate that our team has already assisted you with the return process and successfully issued a full refund to your account. If you feel your experience has improved, you are always welcome to update your review. We greatly appreciate your patience and understanding throughout this process. Thank you again for choosing Genuine Authentic Brand. Warm regards, Joanne E. Customer Service Team Genuine Authentic Brand LLC

Response from Genuine Authentic Brand LLCJun 11, 2023

Subject: Assistance with Your Inquiry Dear Customer, We apologize for any inconvenience you may have experienced. To better assist you, could you please provide your order number? Once we have that information, we will be able to address your concern promptly. Thank you for your cooperation. Warm regards, Joanne E. Customer Support Genuine Authentic Brand LLC