Kevelin
They sent me the wrong size shoes and…
They sent me the wrong size shoes and would not return the shoes unless I ordered another pair first. Then they tried to say, I ordered the wrong size so it’s was my fault I couldn’t get a refund. Then they kept sending me an order list with a size 4 saying this is what I ordered. I told them idk how this could have happened cause I know if I’m buying Jordan’s offline I’m definitely going to make sure everything is right. They were very unprofessional and tried to make it seem like it was my fault! And they didn’t want to help me with the wrong size shoes and stop communicating with me! Update! 2025 They ended up sending me the size 11 but the shoes were fake! Smmfh! They got me! Never again will I buy anything from them
Response from Genuine Authentic Brand LLCMar 27, 2022
Subject: Delivery Confirmation and Request for Feedback Dear Kevelin, I hope you are doing well. We are pleased to inform you that we have sent a replacement pair in US size 11, and according to UPS tracking, the package has been successfully delivered. You can view the delivery details here: UPS Tracking Information As a small favor, we kindly ask if you could consider updating your review to reflect how we addressed and resolved your concerns. Your feedback would greatly support our Customer Service Team and help us continue providing excellent service to all our valued customers. We truly appreciate your time, effort, and support. Sincerely, Joanne E. Customer Service Team Genuine Authentic Brand LLC