Cati M.
Do NOT Order From This Company — My Experience Involved Mail Fraud
I placed a $500 sneaker order with “Genuine Authentic,” and what happened next was a complete nightmare. After they took my money, I heard nothing for weeks. No updates, no tracking, no customer support. Their phone number goes straight to a Google Voice message that says the subscriber is unavailable — which was my first red flag. When I emailed asking what was going on, they avoided answering and kept offering me other shoes, other sizes, other models even though I said, over and over, that I wanted a refund. They ignored every refund request. Weeks later, they suddenly sent a tracking number for a package I never received. What USPS discovered through their investigation using GPS coordinates is what shocked me: • The package with my tracking number was NOT delivered to my address • The weight and dimensions didn’t match sneakers (it was tiny and weighed an ounce) • The label with my tracking number was on someone else’s package entirely • USPS told me this is a common fraud tactic involving switched labels In other words: they never shipped me anything. They use the barcode from my order and put it on a different address in the same ZIP Code and sent them an empty poly bag – the USPS supervisor took a photo of it. I submitted the USPS documentation to my credit card company, and my charge was eventually reversed — which says everything you need to know. This was my experience. I strongly warn anyone considering a purchase to avoid this company entirely. The communication, the fake tracking, the dodging, the pressure tactics — all of it felt deceptive from start to finish.
Response from Genuine Authentic Brand LLCNov 29, 2025
Hello, May I know your order number? Thank you.