Genion SpaceReviews of genionspace.com

I wish I could give this lamp a review however, it’s still not here. What’s worse is the Customer Service experience with finger pointing as opposed to diplomatic apology and proper explanation. Add in a dose of sincere assistance rather than placing the obligation on the customers, part to navigate through the maze of wasteful time with multiple trackings, and you have a perfect scenario for the holiday season. Nevertheless, I’m hopeful that the product will be as advertised and though it missed the time expected, I’ve got my fingers crossed that I can take time from early January priorities to reset my workspace.

The lamp did not work. The "return" process is like jumping through hoops. First, they wanted me to send a video of the problem. I couldn't do a video, and told them so. THEN they wanted me to take photos of the thing not working. I've asked for a refund each time. Still no offer to refund my money. And $150 bucks is a lot to me.

the return policy is very unclear. They say "send it back", but don't provide an address. You can only email them. No phone number is provided. They say they deduct the shipping cost, but then say they recommend you use a shipping service that with a tracking number for orders over $75. I am still waiting for them to respond to my email for instructions on how to return my item.

The desk is too high for a laptop riser and too low for a standup desk. Therefore it’s useless. When you try to return it you have to pay the shipping fee which is $60-$70 depending on where you live. Don’t buy this!!

Took forever to arrive, I am so frustrated because the seller did NOTHING to assist me at all.