Genion SpaceReviews of genionspace.com

Response from Genion SpaceOct 14, 2024

We are sorry for any inconvenience. After our investigation, it's a miscellaneous payment. The reason is that it's a medium parcel but our carrier sent it as a small parcel. No worry, we've already issued the £7 refund to your account. If you have any questions, please feel free to contact us at [email protected].

Response from Genion SpaceSep 26, 2024

Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your concern. While we strive to make returns as seamless as possible, the return address for our products should manage through the US warehouse. We understand that this may feel inconvenient. We take each feedback and even criticism with respect and actively work hard to clarify your concerns. We appreciate your understanding and we are here to help with any further questions you may have.

Response from Genion SpaceJul 31, 2024

Thank you for your review. We are sorry for the issue you encountered. We value your feedback. We have relayed this information to our product development team. Please feel free to contact us with your order number at [email protected], and our customer service will take care of the issue and replace it. Thanks.

Response from Genion SpaceJul 21, 2024

Hi Atoosa! We are sorry to hear that. Upon checking, your order was split into two packages. One package has been successfully delivered to your address on July 17, 2024 at 11:35:17. The second package is still in transit by Aramex. We have sent you a shipping update email. We appreciate your patience. If you have any questions or concerns, please feel free to email us. We'd be happy to assist you.

Response from Genion SpaceJul 5, 2024

Thank you for taking the time to write a review. We value your feedback. We have relayed this information to our product development team who will look into potential improvements. If you need any assistance, please feel free to contact us at [email protected].

Response from Genion SpaceMar 29, 2024

Thanks for your review. We understand your frustration and apologize for any inconvenience caused. Your satisfaction is very important to us and one of our teammates will reach out to you for further assistance.

Response from Genion SpaceJan 4, 2024

Hi Matthias! Sorry for the delays due to the holidays. We've looked into it and the package has been sent out from the warehouse. It's in transit now. We will try to ask the carrier to speed it up. We appreciate your patience and we are sorry for any inconvenience caused.

Response from Genion SpaceJan 3, 2024

We are sorry for the unpleasant experience. If you need any assistance, please feel free to reach out to our Customer Support Team at [email protected], and they would be happy to assist you.