The Genie CompanyReviews of geniecompany.com

I called customer svc but they were closed so I went ahead and ordered online. A day or two later, I received a call. I had already placed my order, but the follow up phone call was appreciated.

I ordered 2 remotes on December 14th thinking that they would have no problem arriving by December 23rd and since it was over a week away and I needed them for guests arriving from out of town. Sure enough on the 21st (a week later) I realized that Genie hadn't even shipped the product yet so I called their customer service and asked if the remotes would arrive by the 23rd. A rude and nonchalant rep stated that she was not able to tell me when they would actually ship the order and she had no clue when it would arrive. I then asked her to cancel the order because I specifically needed them by the 23rd, which of course she stated she couldn't do that. I decided to place a new order through Amazon that day (which I should have done in the first place) for next day delivery. Sure enough, Amazon's package arrived in 1 day (for the same price as Genie) with no problem and Genie's package didnt arrive until the 30th!!! It took half a month to receive 2 remotes? Terrible customer service, terrible shipping process and will never order anything through Genie again!

Excellent product. Easy installation. Excellent support.

I prefer genie products because of the screw drive, works great til the garage door freezes to the floor.

Had great help on the phone and received parts in time

Excellent service, genie works super!

Placed my order for another remote door opener and received it quickly. This is the second time ordering and first rate service both times.

It easily triggers the door when inside my pocket